Verify your identity on Coinbase

Coinbase requires identity verification for legal compliance and fraud prevention.

Your Coinbase account will have limited functionalities until the identity verification process is completed. Read more about Data privacy at Coinbase and how Coinbase uses your information.

We can expedite your identity verification if you consent to the following:

  • Allow Coinbase to verify your name, date of birth, and address with credit reporting bodies.

  • Allow Coinbase to validate your identity document details with third parties.

This will also increase the likelihood of successful verification.

Before you move on

  • Verify all identity documents (IDs) through the Coinbase website or mobile app; documents sent by email will not be accepted.

  • To update your legal name or country of residence, upload a valid ID with current information. This may require assistance from Coinbase Support.

  • Enter the PIN code from the initial verification steps if you attempt to sign in while verification is in progress.

  • If Coinbase emails you to update your account, follow the instructions provided.

  1. Review and collect accepted identity documents for your country of residence.

    • Your documents must not be expired, altered, or damaged.

  2. Open this Document Verification link and follow the provided instructions.

    • Verify all identity documents through the Coinbase website or mobile app; documents sent by email are not accepted.

    • If asked to record a video of yourself, ensure your microphone is on.

    • See the tips for taking a photo of your ID and face.

  3. You'll receive an email in the next 48 hours when your identity is verified.

    • Enter the PIN code from the initial verification steps if you attempt to sign in while verification is in progress.

Accepted identity documents

Provide the related information listed for each identity document type:

  • Passport

    • Number

    • Gender

  • Medicare

    • Number (10 digits)

    • Reference (single digit listed before your name)

    • Expiration date

    • Colour

  • Driver’s licence

    • Licence number

    • State

    • Card number (may be located on the back of your card)

If you’re a Victoria or Queensland resident, a driver’s licence card number is not required.

Accepted foreign IDs

  • Foreign Driver’s License, Foreign Passport, Foreign ID Card from the supported countries below

Foreign passports are accepted from these countries

  • Aland, American Samoa, Andorra, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria

  • Bahrain, Belgium, Bermuda, Bhutan, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Brunei Darussalam

  • Cape Verde, Chile, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Croatia, Curacao, Czech Republic

  • Denmark, Dominica

  • Estonia

  • Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Lands

  • Gabon, Gambia, Georgia, Germany, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guyana

  • Heard and McDonald Islands, Hong Kong, Hungary

  • Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy

  • Japan, Jersey

  • Kazakhstan, Kiribati, Korea (South), Kuwait

  • Lesotho, Liechtenstein, Lithuania, Luxembourg

  • Macau, Macedonia, Malaysia, Maldives, Marshall Islands, Mauritania, Mayotte, Micronesia, Montenegro, Montserrat

  • Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway

  • Oman

  • Palau, Pitcairn, Poland, Portugal, Puerto Rico

  • Qatar

  • Reunion, Romania, Rwanda

  • Saint Barthélemy, Saint Helena, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia and South Sandwich Islands, Spain, Suriname, Svalbard and Jan Mayen Islands, Swaziland, Sweden, Switzerland

  • Taiwan, Timor-Leste, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu

  • United Kingdom, United States of America, United States Minor Outlying Islands, Uruguay

  • Vatican City, Virgin Islands (British), Virgin Islands (U.S.)

  • Wallis and Futuna Islands, Western Sahara

  • Use the latest version of Google Chrome browser (whether you’re on a computer or mobile device)

  • Your phone’s camera typically produces the clearest photo

  • Natural light works best to ensure your area is well-lit

  • Use indirect light to avoid glare

  • If you must use a webcam, try setting the ID down flat and move the webcam instead of moving the ID

  • Use a plain background for the ID

  • Don’t hold the ID in your hand (this can confuse the focusing lens and obstruct your ID)

  • Wait at least 30 minutes between attempts

If issues persist, clear your browser cache, restart the browser, and try again.

Taking a selfie (photo of your face)

This may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.

  • Use the latest version of Google Chrome browser

  • Face the camera directly and include your shoulders to the top of your head

  • Have a plain wall as a background, without backlight

  • Use indirect light to avoid glare

  • Do not wear sunglasses or a hat

  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 

  • Wait at least 30 minutes between attempts

If issues persist, clear your browser cache, restart the browser, and try again.

If you're still having trouble, reference the Identity Document verification troubleshooting tips.

Related article(s):