Coinbase uses identity verification in order to comply with Know Your Customer (KYC) laws. KYC is a way to identify and confirm that a customer is who they say they are. It’s a multi-step process that helps prevent the creation and use of fraudulent accounts.
To verify your identity:
Sign in to your Coinbase account or access the Coinbase mobile app.
Select your country of citizenship.
Select your preferred identity document type then choose Continue.
Provide all required information.
Select your preferred identity document type and upload method.
Follow the on-screen instructions then select Upload.
You’ll receive an email confirmation when the verification has completed.
Provide the related information listed for each identity document type:
Passport
Number
Gender
Medicare
Number (10 digits)
Reference (single digit listed before your name)
Expiration date
Colour
Driver’s licence
Licence number
State
Card number (may be located on the back of your card)
If you’re a Victoria or Queensland resident, a driver’s licence card number is not required.
Taking a photo of your Identity Document
Use the latest version of Google Chrome browser (whether you’re on a computer or mobile device)
Your phone’s camera typically produces the clearest photo
Make sure your area is well-lit (natural light works best)
Use indirect light for your ID to avoid glare
If you must use a webcam, try setting the ID flat down and move the webcam instead of moving the ID
Use a plain background for the ID
Don’t hold the ID in your fingers (confuses the focusing lens)
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
Taking a selfie (photo of your face)
This may be required for account recovery if you lose your 2-step verification device or additional security is required for an action you are trying to perform.
Use the latest version of Google Chrome browser
Face the camera directly and include your shoulders to the top of your head
Have a plain wall as a background
Use indirect light for your ID to avoid glare and no backlight
Do not wear sunglasses or a hat
If you were wearing glasses in your ID photo, try wearing them in your selfie photo
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
Still having trouble?
Learn some Identity Document verification troubleshooting tips.
Go to your Profile page to update your residential address and display name or correct your date of birth.
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