Coinbase Security Prompt is a 2-step verification method that delivers push notifications from your active mobile app session to either approve or deny a login attempt that’s made from a different device (such as web, mobile web, or the mobile app on a different device). This supplementary feature is enabled by default if you’ve chosen text messages (SMS) as your 2-step verification method, but you can manage the setting yourself.
To enable or disable Coinbase Security Prompt
From the Security tab of your account settings, go to 2-step verification
In the Text message section, turn Security Prompt on or off
When the feature is turned on, you'll receive push notifications instead of text messages as your new 2-step verification method as long as you’re logged into the Coinbase mobile app on your device (the app does not need to be open). If you’re not logged into the app, you’ll receive a text message as the fallback verification method.
Do I need to enable push notifications in the Coinbase mobile app for Coinbase Security Prompt to work?
No, Coinbase Security Prompt doesn’t require push notifications to be enabled in the Coinbase mobile app, but notifications do need to be enabled in your iOS or Android device settings. We recommend enabling them in the app as well to avoid potential issues.
To enable push notifications in the app, Go to Settings > Notification settings > Security alerts and turn on Push.
If I have two devices, will I receive the push notification on both?
Yes, as long as you have an active mobile app session on each device, push notifications will be delivered to both devices. To secure your account and make sure no unwanted sessions are active, visit your account activity page and review Active Sessions > Mobile Applications.
Coinbase Security Prompt isn’t working. What can I do?
If you’re receiving the prompts but getting an error message, you can select Try another way from the prompt to receive a text message instead.
If you’re not receiving the prompts on your mobile device, kindly check the following:
If you're using an authenticator app (like Google or Duo), you won't get Coinbase Security Prompt notifications. You’ll either need to use your authenticator app for codes, or switch to Coinbase Security Prompt.
Check your mobile device settings to make sure that notifications are enabled for the Coinbase mobile app (note that this is different from the notification settings in your Coinbase mobile app). Learn more about checking your device settings on Android or iOS.
Make sure you have a stable internet connection. A poor connection can result in delayed or missed push notifications. Try the following:
Turn on/off your WiFi connection
Try switching to mobile data
Temporarily turn off your VPN/Proxy connection (if applicable)
Close any other apps to reduce bandwidth allocation
Make sure you’re using the latest version of the Coinbase mobile app (you can verify by checking the app store for iPhone or Android.)
Make sure you’re using the latest version of your phone software (please be advised that the mobile app may not work on a rooted/jailbroken phone).
If you’re still having trouble receiving Coinbase Security Prompt notifications after following the above recommendations, please contact us and provide a brief summary of the issue (a screenshot/screen recording is recommended for us to better troubleshoot the issue).
I’ve enabled Coinbase Security Prompt but I lost my device. What should I do?
If you’ve lost your device but still have access to your account, you can:
Sign out of the active session for the lost device from Active Sessions > Mobile Application on your account activity page
If you notice any unauthorized activity on your account activity page and want to secure your account, you can temporarily lock your account.
