Coinbase uses device confirmation, a security feature that requires all devices (mobile and computer) and IP addresses to be authorized before accessing your account. This process should only need to be completed once for each device or location.
Device confirmation troubleshooting differs from 2-step verification troubleshooting.
Coinbase requires you to complete a device confirmation process that authorizes all devices (mobile and computer) and IP addresses before you can access your account.
To confirm a new device, IP address, or to re-confirm:
Sign in to your Coinbase.com account.
Open the email, sent to your registered email address, from the device that you want to confirm (usually the new device you are trying to login with) and select the button in the email to complete device confirmation.
You may be prompted to re-confirm your device if:
You clear the cache and cookies from your browser
You use a different browser
Your browser is on private browsing or incognito mode
You use a VPN service or the TOR network
Troubleshooting
Device confirmation troubleshooting differs from 2-step verification troubleshooting.
Check your Spam or Trash folders
Add (no-reply@coinbase.com) to your email contacts to prevent our messages from being flagged as spam
Check the Social or Promotional tabs on Gmail
Invalid or expired
Initiate a new confirmation email using the steps previously outlined.
Check the Coinbase Status page for service issues.
If the email is still invalid or expired, contact us.
The button doesn't work
Apple device: Turn off your Private Relay setting before selecting the email link.
Access your phone settings.
Select Apple ID, then choose iCloud.
Select Private Relay and toggle it Off.
Non-Apple device: Check the Coinbase Status page for service issues. If the issue isn’t listed, please contact us.
If you’re using an Apple device, make sure your Private Relay setting is off before you try to use the email link.
To turn off Private Relay:
Access your phone Settings.
Select Apple ID then choose iCloud.
Select Private Relay and toggle it Off.
If you aren’t using an Apple device and the button in the email doesn’t work, check the Coinbase Status page for service issues. If the issue isn’t listed, please contact us.
You may be prompted to re-verify your device if:
You clear the cache and cookies from your browser after verifying your device
You use a different browser
Your browser is on private browsing or incognito mode
You use a VPN service or the TOR network
Re-verify your device by following the steps previously outlined for new devices.
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