If you’re unable to sign in to your account, you may be able to solve the issue on your own.
Issues and solutions
Issue | Solution |
---|---|
Compromised account | Lock your account to prevent further activity. |
2-step verification method isn’t working | Troubleshoot your 2-step verification method. |
Can’t access your 2-step verification method | Update your 2-step verification method. |
Can’t access your email address, but you can access your 2-step verification method | Re-verify your identity and update your email address by entering your registered account email address and password on the Coinbase sign-in page. |
Can’t access your email, password, and 2-step verification method | Contact Support and provide an alternate email address that you have access to. |
Waiting for identity verification confirmation | Wait up to 24 hours for the process to complete. We will send you a confirmation email. |
Account is temporarily restricted (not self-locked) | Provide information for our team to review. |
Locked your account (not restricted) | Unlock your account and make it more secure. |
Forgot your password | Reset your password even if you don’t have access to your registered email. |
Need to claim an account that belongs to someone who's deceased | Work with our Support team for assistance with this process. |
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