Can't sign in to your account

If you’re unable to sign in to your account, you may be able to solve the issue on your own.

Issues and solutions

Issue

Solution

Compromised account

Lock your account to prevent further activity.

2-step verification method isn’t working

Troubleshoot your 2-step verification method.

Can’t access your 2-step verification method

Update your 2-step verification method.

Can’t access your email address, but you can access your 2-step verification method

Re-verify your identity and update your email address by entering your registered account email address and password on the Coinbase sign-in page.

Can’t access your email, password, and 2-step verification method

Contact Support and provide an alternate email address that you have access to.

Waiting for identity verification confirmation

Wait up to 24 hours for the process to complete. We will send you a confirmation email.

Account is temporarily restricted (not self-locked)

Provide information for our team to review.

Locked your account (not restricted)

Unlock your account and make it more secure.

Forgot your password

Reset your password even if you don’t have access to your registered email.

Need to claim an account that belongs to someone who's deceased

Work with our Support team for assistance with this process.

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