We're committed to providing a quality and professional service to you as our customer. If you've previously reached out to our Coinbase Support about an issue, and you find that you have an issue that has not been resolved to your satisfaction, Coinbase offers a formal complaint process. We want to ensure that you're satisfied with our service.
Submit an official complaint
Send your complaint using our complaint form.
Make sure to include:
Your Coinbase Support Case Reference
Detailed information about the cause of your complaint
How you would like the issue resolved to your satisfaction
Your rationale for the requested outcome
Help us resolve your complaint sooner
Make your complaint as soon as possible.
Reply promptly if we ask you for more information.
Keep copies of all relevant documents, such as letters, emails and notes of conversations with us.
What happens next?
Once we receive your complaint, we send an acknowledgement via email.
Our Complaints Resolution Officer will endeavor to provide you with a written decision addressing the issues raised in your complaint via electronic mail to the email address associated with your account, no later than 45 business days from submission.
In some circumstances we may need to contact you for further clarification to your submission, and will do our best to respond promptly.