Why did Coinbase cancel my order?

To ensure the security of Coinbase users' accounts and transactions, Coinbase may decline certain transactions if suspicious activity is observed.

If you believe your transaction should not have been canceled, please follow these steps:

  1. Complete all verification steps, including verifying your identity.

  2. Add and verify a new payment method.

  3. Contact Coinbase Support so your case can be further reviewed.

If you're charged for a canceled order, the funds will be returned within 5-7 business days. You can download your transaction history to review against your bank account.