Lost assets

Coinbase does not evaluate whether unsupported assets are authentic, safe, or secure, and is not liable for any loss. Customers are responsible for doing their own research.

If you’ve transferred an unsupported cryptocurrency asset to your Coinbase account, those funds have historically been lost unless Coinbase later adds support for the asset. 

With the asset recovery service, verified Coinbase customers can now recover lost funds for certain ERC-20 assets and send them to a self-custodial wallet of their choice. Please note, while Coinbase is committed to ensuring customers have access to their cryptocurrencies, we are not able to support all networks or assets.

Our recovery service comes with a small administrative fee for recoveries over $100, and customers are also responsible for any network fees. The network fee is deducted from your Ethereum balance. If you lack sufficient funds, you can purchase or convert Ethereum in your Coinbase account. Our pricing and fees disclosure article has some additional details.

  • The recovery time varies based on network confirmation requirements. Transactions cannot be sped up as standard network confirmations are required.

  • You can recover funds to most self-custodial wallets, including Coinbase Wallet. During the recovery process, you'll connect your owned self-custodial wallet.

  • Only certain assets are eligible for recovery. Start by attempting the recovery. If you receive an eligibility error message, we will not be able to recover. If your token isn’t recoverable and believe this is an error, please contact support.

    • Rebase tokens cannot be recovered.

  • To find your crypto address or transaction ID, refer to our guides on finding your crypto address and transaction hashes/IDs.

  • Funds are generally available in your account as soon as payments clear. The timing varies according to your location and payment method used.

  • Asset recovery isn’t currently available to Prime or Custody customers.

Steps to recover lost assets

Sign in to your Coinbase account from a web browser and follow the steps below (Asset recovery isn’t currently available via the mobile app). 

  1. Go to the Asset recovery page

    • Or from the Support menu, select Recovering crypto, then Continue

  2. On the Let’s find the transaction screen, select the transaction network, then enter the transaction hash ID and the crypto address you received the unsupported asset on, then select Continue

  3. Once the transaction is found, select Continue

  4. Connect the self-custodial wallet of your choice

    • If you don’t have one, you’ll have the option to create a new one with Coinbase Wallet 

  5. Review the transaction summary and any associated fees, then select Continue to complete the transaction 

Note: Only certain assets and networks are eligible. If you try to recover an asset that isn’t eligible or on a network that isn’t eligible, you’ll be notified during the above steps. If the recovery tool returns this eligibility error message, we will not be able to recover the transaction.

  • If you're unable to send to your self-custodial wallet from your Coinbase Retail account, ensure that you have allowlisting active on your account. If active, the address you're sending to must be allowlisted for ETH.

  • If you've forgotten the address where you lost the funds, you can find all your crypto addresses and search them on the relevant block explorer to identify the lost funds transaction.

  • In case you can't recall the lost asset, use the block explorer associated with your missing transaction to search the address of the wallet the funds were sent from or the Coinbase address they were sent to. Check the results for transactions involving assets that Coinbase doesn’t support.

  • If you lack sufficient funds to pay for the fee, remember that Coinbase only accepts Ethereum for network and recovery fees. You can purchase more Ethereum or convert another crypto in your Coinbase account.

  • Transactions might not post right away because they must undergo the standard network confirmation process. You can track your transaction progress on the etherscan link in your confirmation email. Delays may occur due to account-specific security reasons or network congestion.

  • If your phone doesn't receive the prompt to authorize the send when connecting the wallet, try restarting the wallet app. This usually resolves the issue.