Troubleshooting SEPA deposits and withdrawals

If your SEPA deposit is not in your EUR balance it is likely because:

  • The name on the deposit does not match the legal name on the Coinbase account.

  • The currency you sent does not match that on your Coinbase account.

  • Your unique reference code was incorrect or not included in your deposit.

  • Your ID was not verified at the time of deposit.

  • Your SEPA information and IBAN were not added to your Payment Methods.

  • Your SEPA transfer was sent through an intermediary bank.

  • Your deposit was sent from an unsupported country.

To ensure that you're able to deposit funds, please complete the following steps:

  • Check that the Legal Name on your Coinbase account matches the name of the account the deposit was sent from and that the deposit was sent in Euros.

  • Confirm that your SEPA information for your bank is correct here.

  • Confirm that your ID has been uploaded and successfully verified here.

If all of the above are complete and you still have not received your deposit, please contact us or reply to your existing case.

If your SEPA deposit was successful but your bank has not been approved for withdrawals, it is probably because:

  • The IBAN of your deposit does not match the IBAN added on your account.

  • The deposit is missing an IBAN.

  • You have not added a SEPA account with an IBAN to your Payment Methods.

To verify your SEPA account for withdrawals, please complete the following steps:

  • Confirm that your SEPA information for your bank shows the correct IBAN and BIC for the account you are sending funds from here.

  • Contact us or reply to your existing case with the correct IBAN for your account.


If your withdrawal or reversed deposit has not reached your bank account after ten business days, please contact us or reply to your existing case.