Invest responsibly: recommended account management practices

Be an educated investor

There are risks associated with trading cryptocurrency. Cryptocurrencies are volatile and the prices can go up and down. Due to the rapidly changing price of cryptocurrencies, some customers may not have sell limits that are sufficient relative to the value of total cryptocurrency they are storing on Coinbase. Sell limits are one of the many measures Coinbase takes to protect client accounts and assets.

As a proactive measure, we encourage customers to check the following items on their accounts:

  1. Ensure your email address is properly receiving all communications and notifications from Coinbase. To learn more about ensuring email delivery, please refer to this support article.

  2. Ensure your 2-step verification is updated and functional. If you have recently switched mobile devices, your 2-step verification needs to be properly migrated to the new device. In addition, please migrate from SMS 2-step to Google Authenticator to enhance the security on your account, if you have not already done so. To learn more about 2-step verification, please refer to this FAQ.

  3. Familiarize yourself with your buy and sell limits. They can be found here.

  4. Complete any pending identity verifications. During times of significant volatility, ID verification may become degraded or unavailable. To learn more about identity verification on Coinbase, please refer to this FAQ.

  5. Expect payments to take the maximum number of days indicated when making a deposit or withdrawal. 

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