Identity photo verification

Why am I being asked to complete this process?

As a regulated financial service company operating in the US, we're periodically required to identify users on our platform. Identity verification ensures we remain in compliance with KYC/AML laws in the jurisdictions in which we operate, so we can continue to offer digital currency exchange services to our customers. For more details on what information we collect and how we securely store and protect these records, please refer to our Privacy Policy.

How do I complete this process?

  1. Upon navigating to the Trade page, a message will appear stating Additional information required

  2. Click Submit ID + Photo Verification to continue.

  3. Click Start verification to begin the document upload process.

  4. Select the identity document type that you want to upload.

  5. Flash will need to be enabled to complete the upload process. If you encounter a pop-up asking you to grant access to your webcam and microphone, click Allow.

  6. Use your webcam to scan your Identification Document.

  7. Use your webcam to take a photo of your face.

  8. Allow 2-3 minutes for the verification process to complete.

  9. If verificaton is successful you'll be directed to the Your Document page. In the event the upload is unsuccessful, you'll be asked to retry the process. 

Need help completing identity verification? Learn troubleshooting tips.

Note: This process can not be completed via our mobile app at this time. Please navigate directly to Document Verification page using your browser of choice to complete the above steps.

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