Why isn't my document being accepted?
There are a few reasons why our verification provider may be unable to process your request. Here are a few tips to help complete this step:
Ensure that your document is valid. We are unable to accept an upload of an expired ID.
Ensure your identification document is in a well-lit area without much glare
Photograph the entire document, try to avoid cutting off any corners or sides
If you're having trouble with the camera on a desktop or laptop computer, try completing ID verification through the Coinbase mobile app
The Identity Verification section can be found under Settings in the app
We are unable to accept scanned or otherwise saved image files at this time
If you do not have a webcam on your computer, the mobile app can be used to complete this step
Can I send a copy of my document by email instead?
For your security, do not send us or anyone else a copy of your ID via email. We will not accept it as a means of completing the identity verification process. All uploads must be completed via our secure verification portal.
