Why am I unable to upload my ID?

Why isn't my document being accepted?

There are a few reasons why our verification provider may be unable to process your request. Here are a few tips to help complete this step:

  • Ensure that your document is valid. We are unable to accept an upload of an expired ID.

  • Ensure your identification document is in a well-lit area without much glare

  • Photograph the entire document, try to avoid cutting off any corners or sides

  • If you're having trouble with the camera on a desktop or laptop computer, try completing ID verification through the Coinbase mobile app

    • The Identity Verification section can be found under Settings in the app 

  • We are unable to accept scanned or otherwise saved image files at this time

    • If you do not have a webcam on your computer, the mobile app can be used to complete this step

Can I send a copy of my document by email instead?

For your security, do not send us or anyone else a copy of your ID via email. We will not accept it as a means of completing the identity verification process. All uploads must be completed via our secure verification portal.

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