My account was compromised

Secure your account 

You can temporarily lock your account from a web browser or the Coinbase mobile app (these are the quickest methods), over the phone, or by submitting a customer support form.

Web

To lock your account from a web browser:

  1. From your account settings, select the Security tab. 

  2. Scroll to See something unusual? at the bottom of the page and select Lock your account.

  3. Review the Are you sure? warning and select Yes, lock my account

Mobile app

To lock your account from the Coinbase mobile app:

  1. From the menu, tap Profile & Settings

  2. Scroll down to Security and tap Lock my account

  3. Review the Are you sure? warning and select Yes, lock my account.

Call Coinbase Support to lock your account yourself using our automated system or to get help from a live agent. If you’re traveling abroad, call the local phone number in your country of residence.

Toll-free phone number

 Local phone number

 Hours of operation

 000 8000503236

 +91 1171279859

 24/7

To report the suspected account compromise through the Support Form:

  1. Select Account Compromised and Unauthorized Accounts under Please select the topic you need help with.

  2. Continue to choose the most applicable topics. 

  3. Fill out the rest of the form and select Submit.

  4. Select Yes if you'd like Coinbase Support to temporarily disable your account when prompted.

Important: Once you've locked your account, you'll be required to complete account access steps to get back in.

Secure your email

Hackers will often use your email to gain access to your Coinbase account. 

  1. Check if you can still sign in to your email.

    • If your email has been compromised, you'll need to contact your email provider to shut down or change your email password

  2. Change your email password if you still have access to the email account.

    • Turn on 2-step verification if you don’t already have it set-up

Secure your bank account

It's important to update the passwords on the bank account linked to your Coinbase account. If your bank account has been compromised, you'll need to contact your bank. Make sure you have 2-step verification set up and turned on for your bank account.

Secure your mobile phone

A phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target's phone number transferred to a mobile device under the attacker's control.

See this help article for information on keeping your phone safe and secure.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Coinbase account, you can report them by viewing this help article.

Contact Coinbase Support 

Fill out our contact form to get in touch with Coinbase Support. If you'd like Coinbase Support to temporarily disable your account, follow the steps listed above under "Deactivate your Coinbase account."

Contact your local authorities

If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report.

Recover your account

Once all of your accounts are secure and your passwords are updated, you'll need to get back in to your Coinbase account. 

Accessing your Coinbase account

Follow the steps listed in our Accessing my account help article to get started. 

Protect your account

Learn how best to protect your Coinbase account. 

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. See our What is 2-step verification help article to learn about the different options available and which methods we recommend. 

Account security and crypto scams

There are many precautions you can take to ensure your account is safe. Here are several help articles that detail account security and avoiding crypto scams: 

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