How can I contact Coinbase support?

Security Notice: Coinbase Support will NEVER ask you to share your password or 2-step verification codes, or request that you install remote sign-in software on your computer. If anyone claiming to be associated with Coinbase Support requests this information, immediately contact us. Coinbase will also NEVER make outbound phone calls. Please do not comply with anyone who called you claiming to be Coinbase Support.

Email

You can contact us in several ways:

Complete a request for email support here. For the fastest resolution, please:

  1. Submit your request using the email address you use to sign in to Coinbase
  2. Choose the most relevant category and sub-category
  3. Provide as much detail as possible regarding your issue

Please do not submit multiple tickets for the same issue—we will get to your ticket as quickly as possible. 

Twitter

We use Twitter to provide status updates regarding Coinbase products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account.

Phone

Please be aware that we currently do not offer any phone support with a live agent. You can call Coinbase Support to immediately disable your account if you suspect your account has been compromised.

Once your account is disabled, you will then need to go through our automated account recovery process in order to re-enable your account, which can take several days.

If you would like to reach an agent for help, please submit an email request.

The Coinbase Support phone number can be found on our email request form.

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