Coinbase Support contact information

Security notice

Coinbase Support will never under any circumstances:

  • Ask for a customer's account sign-in information

  • Request remote access to a customer's personal device

  • Ask a customer to send funds to an external wallet address

If anyone claiming to be with Coinbase Support makes these requests, contact us immediately.

Contact Support

Contact support when you're experiencing an issue with your account or a Coinbase product.

If your account is disabled, you will then need to go through our automated account recovery process in order to re-enable your account, which can take several days.


Check Twitter for status updates regarding Coinbase products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter.

Live messaging

You’ll chat with our virtual assistant first, but you can reach a live support agent if you need more assistance.

Live messaging support is available 24-hours a day, seven days a week.

To chat with us about issues you're experiencing:

  1. Access the Coinbase Help Center.

  2. Select Message Us.

To chat with us about issues you're experiencing:

  1. Select Migrated from, updated at Mon Apr 11 2022 12:52:36 GMT-0700 (Pacific Daylight Time) and choose Get support.

  2. Select Chat with us.

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