We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

How do I verify my identity through the mobile app?

iOS and Android

  1. Tap Settings at the bottom right
  2. Select Limits and Features
  3. Tap Enable send and receive at the top. If the option is not available, go to the Coinbase document verification page
  4. Select your document type
  5. Follow the prompts to upload your ID document
  6. Once the steps are completed, the identity verification process is complete

Verify your phone number on the mobile app


  1. Tap Settings at the bottom right
  2. Tap Phone Numbers
  3. Select Verify a new phone number
  4. Enter your phone number then tap Next  
  5. Enter the verification code sent to your phone


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