Update or troubleshoot your 2-step verification

2-step verification is required to access your account. If you experience issues, you can update or troubleshoot your verification method.

System and internet requirements

Make sure your device’s operating system is up to date and your internet connection is stable.

Update

Can’t access your 2-step verification method

If you can’t access your 2-step verification method or it isn’t working, there are various ways to regain account access, depending on your account setup.

To regain access to your account:

  1. Sign out of your account if you’re signed in.

    • If you're using a browser, close all open Coinbase.com tabs.

  2. Go to the Coinbase.com account recovery page.

    • You must know your password to start the recovery process.

    • Use the same device for the entire process.

  3. Enter your email address and password as usual.

  4. Select Try another way.

  5. Select an available option (account dependent):

    • Upload your ID (takes up to 24 hours)

    • Answer security questions

    • Use a security key

  6. Follow the remaining prompts.

  7. Once you’re verified and signed in, update your 2-step verification method immediately to maintain your access.

Fund transfers may be unavailable for 24 hours after verification.

Register a new 2-step verification while signed in

To update your 2-step verification method while signed in, follow the related link below:

Troubleshoot

After each troubleshooting step, retry your security key. Continue to the next option until it works.

  1. Remove the key from the port and insert again.

    • A light should appear on the key

  2. For a Near Field Communication (NFC) security key:

    • Make sure your app is up to date

    • Remove your phone case

    • Uninstall and reinstall

  3. Close and reopen your app or browser.

  4. Clear your browser’s cache and cookies.

  5. Verify your key supports WebAuthN / Fido2 with the manufacturer.

If these steps are unsuccessful, follow the Can’t access steps above.

Troubleshoot your passkey access:

  • Your passkey may be tied to a single device. Check all of the devices you use.

    • Make sure you have a passkey set up on all devices that use different operating systems, such as Windows laptop, Mac, or Android phone.

  • If your passkey is stored on Chrome, Cloud (Microsoft/Google), or a password manager, access it from any device connected to the same storage method.

  • If you lose access to your passkey, you can still sign in to Coinbase with your email, password, and 2-step verification. 

  • You can also update your passkey within your Apple, Google, or Microsoft account.


If these steps are unsuccessful, follow the Can’t access steps above.

If you don't receive a code and the 2-step verification method on your account is up to date:

  1. Select Resend one time. Wait up to 60 minutes.

    • Requesting multiple codes consecutively can interrupt code generation and delivery.


If these steps are unsuccessful or your PIN/code isn’t working, follow the Can’t access steps above.

Security Prompt can only be turned on and off. It can't be deleted or updated.

To turn off your Security Prompt method:

  1. Sign in to your Coinbase.com account.

  2. Access your Security settings page.

  3. Select 2FA settings.

  4. Select the Security Prompt toggle to turn it off.

Related articles