Expand the section that describes what you’re experiencing with your 2-step verification method.
Follow these steps if you:
Have a new phone or number
Don't have access to your phone or number
Read through everything before starting the process.
Sign out of your account if you’re signed in.
Access the account recovery page.
Enter your email address and password as usual.
Select Having trouble? Try another way.
Select Update your phone number.
Reverify your identity; this involves uploading photos of your ID and taking a selfie.
Write down or take a screenshot of the PIN provided.
The PIN is the 2-step verification code you'll use to sign in once your identity is verified.
Confirm that you've saved your PIN and we'll start reverifying your identity.
When you receive the confirmation email that your identity has been verified, use the PIN you saved to sign in to your account.
Locate the phone number that needs to be updated and select Update.
Select Manage and enter your new phone number or confirm your existing phone number is entered correctly. A new verification code will be sent to this number.
Enter the new code you received on your phone. You should be able to sign in and out of your account again.
Issue | What to do |
|---|---|
• Authenticator • Push notification • SMS | 1. Sign out of your account if you’re signed in. 2. Access the account recovery page. 3. Enter your email address and password as usual. 4. Select Having trouble? Try another way. 5. Follow the remaining prompts. Note: Allow time for your identity verification to complete. |
Passkeys | • If you lose access to your passkey, you can still sign into Coinbase with your email, password, and 2FA. • Separately, you can update your passkey within your Apple, Google, or Microsoft account. |
Security Key | Contact Support if you use a Security Key for your 2-step verification method. |
To update your 2-step verification method, add a new one before removing the old one.
Update your 2-step verification method:
Sign in to your Coinbase.com account.
Access your Security settings page.
Select Upgrade your two-factor authentication.
Select the method you prefer and choose Add.
Follow the remaining prompts.
Remove the old method.
Scenario | Solution |
Receiving invalid codes | |
I am not receiving 2-step verification notifications | |
Security Key issues | |
Passkey issues |
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