Regain access to your account

Did you disable your account due to fraudulent activity?

If you suspect fraudulent activity on your account, please contact support.

Complete the following first:

  • If you don't have access to your Coinbase.com account email address, follow the steps for lost email access to regain access to your account.

  • If you forgot or lost your Coinbase password, reset your password.

  • If you're unable to regain access to your email or reset your password, please contact us before trying to unlock your account.

To get back into your account:

  1. Go to the Coinbase sign in page and enter your email address and password

  2. You'll be prompted to unlock your account if you suspect no unauthorized activity occurred.

    • If you're not redirected to instructions on how to unlock your account, please try these troubleshooting steps and then sign back in.

    • If you're still not redirected to the instructions, contact customer support. Please note that we may ask you to submit your ID or documentation through SendSafely to regain access.

  3. You'll need to complete identity verification to ensure it's actually you trying to get back into your account.

  • Use an up-to-date version of the Google Chrome browser

  • Photos of your ID can be uploaded—they don't have to be taken with a webcam

    • Try using your phone camera to take clear pictures of your ID

  • Take the picture in a well lit area (natural light works best)

  • Use indirect light for your ID to avoid glare

  • If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID

  • Use a plain background for the ID

  • Holding the ID in your fingers can confuse the focusing lens

  • Clear your browser cache, restart the browser, and try again

  • Wait 30 minutes between attempts

  • Use an up-to-date version of the Google Chrome browser

  • Face the camera directly and include your shoulders to the top of your head

  • Have a plain wall as a background

  • Have indirect light and no backlight

  • Do not wear sunglasses or a hat

  • If you were wearing glasses in your ID photo, try wearing them in your selfie photo 

    • If you weren't wearing glasses in your ID photo, try removing them for your selfie photo

  • Clear your browser cache, restart the browser, and try again

  • Wait 30 minutes between attempts

Note: The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to access your account. 

If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps. 

Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.

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