If you’re unable to sign in to your account, you may be able to take a few steps to solve the issue on your own.
Review the table below to find the solution that best fits your scenario.
You can’t sign in because… | Your solution |
|---|---|
Your account has been compromised | Lock your account to prevent further activity. |
You forgot your password | Reset your password even if you don’t have access to your related email. |
You don’t have access to your email address | Access your account settings in order to update your email address. You must still have access to your 2-step verification method. |
You're waiting for your identity verification to be approved | Review ID verification details that may be delaying the approval of your documents. |
You're having trouble using your 2-step verification method | Use 2-step verification troubleshooting guidance to work through issues with your phone, authenticator app, receiving verification codes, security key, and Passkey. |
You don’t have access to the tool you use for 2-step verification | Re-verify your identity and update your 2-step verification method. Start the process by entering your email address and password on the Coinbase sign in page. |
You don’t have access to your email, password, and the tool you use for 2-step verification | Even though you can’t sign in, you can still contact Support. Provide an alternate email address that you have access to so our team can contact you. |
You locked your account | Unlock your account and make it more secure. |
Your account is temporarily restricted | Learn why your account may be temporarily inaccessible and possible solutions. |
You need to claim an account that belongs to someone who is deceased | Gain access to a deceased member’s account by working with our Support team. |
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