How do I get back into my account?
There are a few steps involved to get back into your Coinbase account once you've been locked out. They're similar to the steps you took when you signed up for Coinbase.
If you don't have access to your Coinbase.com account email address, you'll need to follow the steps for lost email access to regain access to your account.
If you forgot or lost your Coinbase password, you'll need to reset your password.
To get back into your account:
Go to the Coinbase sign in page and enter your email address and password
You'll be prompted to unlock your account if you suspect no unauthorized activity occurred.
If you're not redirected to instructions on how to unlock your account, please try these troubleshooting steps and then sign back in.
If you're still not redirected to the instructions, contact customer support. Please note that we may ask you to submit your ID or documentation through SendSafely to regain access.
You'll need to complete identity verification to ensure it's actually you trying to get back into your account.
Use an up-to-date version of the Google Chrome browser
Photos of your ID can be uploaded—they don't have to be taken with a webcam
Try using your phone camera to take clear pictures of your ID
Take the picture in a well lit area (natural light works best)
Use indirect light for your ID to avoid glare
If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID
Use a plain background for the ID
Holding the ID in your fingers can confuse the focusing lens
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
Use an up-to-date version of the Google Chrome browser
Face the camera directly and include your shoulders to the top of your head
Have a plain wall as a background
Have indirect light and no backlight
Do not wear sunglasses or a hat
If you were wearing glasses in your ID photo, try wearing them in your selfie photo
If you weren't wearing glasses in your ID photo, try removing them for your selfie photo
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
Note: The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to access your account.
If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps.
Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.
