Why can't I reset my password?

Coinbase takes a number of steps to ensure the security of our customers' accounts. These include enforcing strong passwords, two-step verification, and device verification.

When a customer attempts to reset their password, we take precautions to ensure that it is a legitimate request. This means that, under certain circumstances, our customers may only reset their passwords from devices they have previously verified or from locations they have previously logged in from. This requirement provides a safeguard against a hacker who may attempt to illegitimately reset your password.

If you are having trouble resetting your password, you will need to:

  1. Reset it from a device you have previously used to access Coinbase.
  2. Reset it from a location (IP address) you've previously used to access Coinbase.

If you no longer have access to a previously validated device or IP address, please contact us so we can have a member of our security team assist you with a password reset.


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