Why isn't my authy device recognized?

To provide an additional layer of security for our customers, Coinbase may delay logins to your account if we don't recognized the Authy device used to generate your 2-step verification code.

If you DID NOT authorize the login attempt:

  1. Immediately disable sign-in on your Coinbase account using the link in the notification email
    AND
  2. Contact us, being sure to select "Account Hacked" as the Category

If you DID authorize the login attempt:

  • Take no action and your 2-step verification device will become trusted in 48 hours
    OR
  • From the Coinbase login page, use the Verify your identity with a photo ID link to complete photo ID verification. Once completed, you will be able to sign in with this device
    OR
  • Use a previously-used 2-step verification app to sign in to your account immediately

Please contact us and select the "Account Hacked" category if you ever see any suspicious activity on your account.

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