Customer Account Update

Do I need to do anything? 

You may need to verify and update your identity and account information (we'll send you an email if this is needed).

If you got an email saying you need to update your identity or account information, please follow the instructions sent to you. For more information, please continue below.

Why do I need to verify my identity?

Coinbase requires all of our customers to provide identifying information on their accounts. This allows Coinbase to stay compliant and to continue offering all of our services and products. Verifying your identity on Coinbase also helps protect you from potential fraudulent activity.

What if I've previously verified my identity?

Even if you've verified your identity in the past, new regulations require that we gather additional information for some Coinbase customers. This may require uploading or verifying documentation you've previously uploaded in the past. 

How do I verify my identity?

When you sign in to Coinbase.com or through the app, you'll be prompted to update your identity—follow the prompts. If you're having trouble verifying your identity, check out these troubleshooting tips

When do I need to verify my identity?

If you don't verify your identity then functionality in your Coinbase account may be restricted, and you will be unable to transact on your account. To avoid having your account restricted, you will need to verify your identity.

Why is my account restricted?

You should see a message in your Coinbase account saying you need to update your identity or account information. Follow the prompts in this message to update your identity and account information—this should remove the account restriction. If you're having trouble verifying your identity, check out these troubleshooting tips.

What does Coinbase do with my information? 

We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti-money laundering laws, or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to execute transactions you initiate, enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not, and will not, sell your data to third parties without your consent. 

Read more about Data Privacy at Coinbase.

What if I refuse to update my identity information?

If you don't want to update your identity, you can choose to remove funds from Coinbase and close your account by going to your Activity page.

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