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Customer Account Update

Do I need to do anything? 

You may need to verify and update your identity and account information.

If you receive an email advising you to update your identity or account information, please follow the instructions in the email.

Why do I need to verify my identity?

Coinbase requires all of our customers to provide identifying information on their accounts. This allows Coinbase to stay compliant and to continue offering all of our services and products. Verifying your identity on Coinbase also helps protect you from potential fraudulent activity.

If you don't verify your identity, functionality in your Coinbase account may be restricted and you won't be able to transact on your account.

What if I've previously verified my identity?

Even if you've verified your identity in the past, new regulations may require you to submit additional information, or upload or verify documentation that you've previously submitted in the past. 

How do I verify my identity?

Follow the prompts that appear when you sign in to Coinbase.com or through the app. If you're having trouble verifying your identity, check out these troubleshooting tips

Why is my account restricted?

You should see a message in your Coinbase account saying you need to update your identity or account information. Follow the prompts in this message to update your identity and account information—this should remove the account restriction. If you're having trouble verifying your identity, check out these troubleshooting tips.

What does Coinbase do with my information? 

We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti-money laundering laws, or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to execute transactions you initiate, enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not, and will not, sell your data to third parties without your consent. 

Read more about Data Privacy at Coinbase.

What if I refuse to update my identity information?

If you don't want to update your identity, you can choose to remove funds from Coinbase, then close your account from the bottom of your Profile page.

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