How can I close my account?

Accounts can't be closed from the Coinbase mobile app. If you want to permanently close your account, it needs to be done from a web browser.

Close your account

IMPORTANT: If you also have a Coinbase Pro account, be advised that closing your Coinbase.com account will ultimately close your Coinbase Pro account as well.

To permanently close your account, select Close account near the bottom of the Profile page. This must be done from a web browser.

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Your account must have a zero balance before it can be closed. If you have a balance that's too small to cover any fees associated with selling the crypto (this is known as dust or a dust balance), you have a few options:

  • Send the balance to a different Coinbase user's email.

  • Donate the balance to GiveCrypto.org, a nonprofit that distributes cryptocurrency to people living in poverty by connecting them to an open financial system. To do this, select Donate Balance after you've selected Close account

  • Forfeit the funds and allow Coinbase to zero out any remaining balances. To do this, submit an email request from our Contact us page:

    1. Select Coinbase from the product menu. 

    2. Under Let's get started, select Managing my account.

    3. Under What is your issue about?, select Closing my account.

    4. Under What seems to be the problem?, select I would like to close my account.

    5. Complete the remaining fields and explicitly request to forfeit the funds in the message field, then submit your request.

Does Coinbase retain my email address after I close my account?

Coinbase will retain some of your personal information for a minimum of five years or as necessary to comply with our legal obligations, to prevent fraud, or to resolve disputes, as outlined in the Coinbase Privacy Policy.

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