Identity verification for German customers

What is identity verification and why do I need to complete it?

Coinbase uses identity verification in order to comply with KYC (Know Your Customer) regulations. KYC is a way of identifying and confirming that a customer is who they say they are. It’s a multi-step process that helps to prevent the creation and use of fraudulent accounts. As a regulated financial services company, Coinbase is required to identify the users on our platform. Per the Coinbase User Terms, we require all customers to verify their identity to continue using our service. 

Bank verification

What is an IBAN and how can I find it?

An IBAN is the international bank account number that is associated with your bank account. You can find your IBAN from your bank statement or on your debit card. 

How do I complete bank verification?

In order to complete identity verification, you must verify your bank account by providing the IBAN number of your personal bank account. Read more below about this part of the identification process below. 

To successfully verify your bank account:

  • it must be a German-based account; and

  • it CANNOT be a joint, savings, community or charity account or anything similar.

To determine that you are actually the sole owner of this account and the person you specify to be, you must:

  1. Sign in to your bank account using your banking credentials. 

  2. Transfer 5 cents to Solarisbank AG. (Note: The transfer must be completed in the allotted 10-minute time frame.)

You must confirm your bank transfer using TAN. The TAN method varies based on your bank. For example, you could use an SMS-TAN or Photo-TAN. This transfer confirms to our banking partner (Solarisbank AG) that you are the sole owner of the linked account. This is also dependent on whether they receive the 5 cent transfer you initiated. 

Once you successfully complete the steps above, then you can sign the KYC (Know Your Customer) documents to complete your application. Select download all documents to save this information for your records.

How long do I have to wait to use Coinbase after completing identity verification? 

You can use Coinbase as soon as you complete the identity verification process. 

Can I sign up for Coinbase if I don’t have online banking? 

Yes. If you don’t have online banking access to complete bank verification, you can complete identity verification via a service called IDNow.

Video identification

If you do not have a German IBAN to complete the identity verification process, you can verify your identity via IDNow—a fast, secure video verification service. When you use IDnow, you will connect with a live agent to help us verify your identity. 

When you select Identify via video call, you will be prompted to download and install the IDnow Online Ident mobile app on your device. You will need to enter the Ident-ID code (as shown on the identification page) in the mobile app to start the IDnow verification process. Once complete, an agent will be with you shortly to help you.

Note: You will need to have your ID on hand to complete this process.

Troubleshooting

If you’re having issues verifying your identity, we recommend you:

  • Close the identity verification app and then try to start the verification process again.

  • Make sure all your personal details are input correctly and there are no spelling errors.

  • Contact your bank and check your TAN method, if the 5 cent transfer to Solarisbank AG is unsuccessful. Note: This bank transfer must be completed in the allotted 10-minute time frame.

  • Ensure you’re using the correct sign-in credentials to link your online banking account. Contact your bank directly if you continue to run into this issue.

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