We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

Landlines and 2-step verification

For security purposes, Coinbase does not support the delivery of 2-factor authentication (2FA) codes via voice call. If you have a landline registered with your Coinbase account, follow these steps to upgrade your security:

  1. Sign in to the Coinbase website with your username and password
  2. Click on the link "Unable to submit one-time code." 
  3. Click on "I no longer own the phone number ending in +1 xxx xxx 1234" (as an example)
  4. Complete the Account Recovery process by following the steps listed
  5. Increase your security by enabling Authenticator: https://www.coinbase.com/security_upgrade

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