Why isn't my authy device recognized?

To provide an additional layer of security, Coinbase may delay logins to your account if we don't recognize the Authy device used to generate your 2-step verification code.

If you DID NOT authorize the login attempt:

  1. Immediately disable sign-in on your Coinbase account using the link in the notification email.AND

  2. Secure your account by following these steps.

If you DID authorize the login attempt:

  • Take no action and your 2-step verification device will become trusted in 48 hours.OR

  • From the Coinbase login page, use the Verify your identity with a photo ID link to complete photo ID verification, then you'll be able to sign in with the device.OR

  • Use a previously-used 2-step verification app to sign in to your account immediately.

If you ever see suspicious activity on your account, follow these steps.

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