It’s possible you won’t receive an email you were expecting from us, including password reset messages, device confirmations, identity verification, or emails from Support. This usually results from inbox settings.
Before contacting the Coinbase Support team, try these things first:
Check your spam and trash folders.
Search online for how to change spam settings for your email provider.
Review all other folders, filters, and labels (e.g.: Gmail's Social and Promotional tabs), in case the email was moved.
Use your inbox search bar to locate all Coinbase emails by searching for "@coinbase.com".
For a device confirmation email, search for "New Device Confirmation".
Add @coinbase.com to your contacts list and trusted sender list in your email settings.
Contact your email provider to investigate any issues with incoming emails from @coinbase.com.
Related articles: