There may be times when you don't receive an email that you're expecting from Coinbase. It might be an automated email (e.g., password reset, device confirmation, ID verification, etc.), or in some cases it could be an email from Coinbase Support.
When our support team investigates these cases, they find that the email has in fact been sent from our system. If you haven't received an email that you're expecting, here are some things to try:
- Check your spam and trash folders. Some email providers automatically filter our automated messages as spam. A quick Google search for "how to check my spam settings" should show you how to change these settings. Be sure to add your specific email provider (Gmail, Yahoo, Outlook, etc.) in your search.
- Review all of your folders, filters, and labels (e.g., Gmail's Social and Promotional labels/tabs); sometimes a filter will move the email out of the inbox.
- Search for "@coinbase.com" in your email provider's search function, which should locate all emails from us, even if they've been directed to other folders.
- If it's a device confirmation email you're looking for, search for "New Device Confirmation" in the subject line.
- Add @coinbase.com to your contacts list.
- If your email settings has a Safe Senders list (this is different from your contacts list), add @coinbase.com.
- Contact your email provider to find out what's happening to incoming emails from @coinbase.com. There may be an issue that needs to be sorted out with the provider.
Note: If you're using an email program like Microsoft Outlook or Mozilla Thunderbird, you might need to log into your email account from a browser on your computer to change the email settings.