My account was compromised

If you notice suspicious activity on your account or believe your account has been compromised, follow these steps right away:

1. Lock your account

Call our automated phone number (US: +1 (888) 908-7930) to temporarily lock your account. This temporary lock on your account restricts funds from leaving your account and prevents access to your Coinbase account. 

2. Contact us

Get in touch with Coinbase Support immediately.

3. Secure your email and device

Reset your email password and check for any unfamiliar rules, filters, forwarding addresses, or recovery emails. Scan your devices with anti-virus software and ensure that your device software is updated to the latest version. This protects your accounts and devices from potential malware threats that could be used to steal your sign-in credentials to gain unauthorized access to your account(s). 

See the additional tips below to further safeguard your account.

Secure your account 

Disable your Coinbase account

By phone:

Call the number below and follow the prompts to disable your account (we've automated our phone lines to help with disabling accounts—you will not reach a support agent. All other account services are handled through email). 

Please be aware that you will then be required to complete account access steps to get back into your account. 

US: +1 (888) 908-7930

United Kingdom/International: 0808 168 4635

Temporarily disabling your account by phone will immediately lock your account from sign-in, however it will not sign you out of your active session.

Through Coinbase Support:

Report the suspected account compromise to Coinbase Support. Follow this path on the Support Form:

  1. Choose your country of residence

  2. Select Account Compromised and Unauthorized Accounts under "Please select the topic you need help with"

  3. Select My account is compromised or has been hacked under "What is your issue about?"

  4. Select My Coinbase account was accessed without my consent under "What can we help you with?"

  5. Nearly all of the options available to you in the next dropdown will prompt a request for Coinbase Support to temporarily disable your account. Select Yes if you'd like this to happen

  6. Continue filling out the form and hit Submit

Secure your email

Hackers will often use your email to gain access to your Coinbase account. 

  1. Check if you can still sign in to your email

    • If your email has been compromised, you'll need to contact your email provider to shut down or change your email password

  2. Change your email password if you still have access to the email account

    • Turn on 2-step verification if you don’t already have it set-up

Secure your bank account

It's important to update the passwords on the bank account linked to your Coinbase account. If your bank account has been compromised, you'll need to contact your bank. Make sure you have 2-step verification set up and turned on for your bank account.

Secure your mobile phone

A phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target's phone number transferred to a mobile device under the attacker's control.

See this help article for information on keeping your phone safe and secure.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Coinbase account, you can report them by viewing this help article.

Contact Coinbase Support 

Fill out our Support Form to contact Coinbase Support. If you'd like Coinbase Support to temporarily disable your account, follow the steps listed above under "Deactivate your Coinbase account."

Contact your local authorities

If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report.

Recover your account

Once all of your accounts are secure and your passwords are updated, you'll need to get back in to your Coinbase account. 

Accessing your Coinbase account

Follow the steps listed in our Accessing your account help article to get started. 

Protect your account

Learn how best to protect your Coinbase account. 

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. See our What is 2-step verification help article to learn about the different options available and which methods we recommend. 

Account security and crypto scams

There are many precautions you can take to ensure your account is safe. Here are several help articles that detail account security and avoiding crypto scams: 

Avoiding cryptocurrency scams gives examples of many types of cryptocurrency scams and tips for avoiding them.

How can I make my account more secure? will show you the best account security tips and tricks.

What is phishing? highlights phishing scams and how to avoid them.

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