My account was compromised

Web

To lock your account from a web browser:

1. From your account settings, select the Security tab. 

2. Scroll to See something unusual? at the bottom of the page and select Lock your account.

3. Review the Are you sure? warning and select Yes, lock my account. 

Mobile app

To lock your account from the Coinbase mobile app:

1. From the menu, tap Profile & Settings. 

2. Scroll down to Security and tap Lock my account. 

3. Review the Are you sure? warning and select Yes, lock my account.

Coinbase will need some information to help us understand your issue. Please provide/be prepared to provide the following information when contacting support:

1. When your last successful login and authorized action on your account was

2. A list of any actions that were not authorized by you, including the amount and timing of any transactions (this information could be found in your bank statement(s) or email)

3. Do you have any information on how your passwords, email, 2-factor codes, and/or device might have been compromised or could have fallen into the hands of a third party?

4. Any additional information you can provide to help us understand the circumstances surrounding any unauthorized activity in your account

As a security precaution, if you're able, please immediately take steps to reset your email account’s password and enable 2-step verification on your email. Then, please reset your Coinbase password at this link: https://www.coinbase.com/password_resets/new.

For additional information on setting a strong password, you can review https://www.coinbase.com/password-faq

Call Coinbase Support to lock your account yourself using our automated system or to get help from a live agent. If you’re traveling abroad, call the local phone number in your country of residence.

Learn how best to protect your Coinbase account. 

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. Visit what is 2-step verification to learn about the different options available and which methods we recommend. 

Once all of your accounts are secure and your passwords are updated, you'll need to get back into your Coinbase account. 

Accessing your Coinbase account

Follow the steps listed in Accessing my account to get started. Please note that we may ask you to submit your ID or documentation through SendSafely to regain access.