If your account has been compromised or you suspect fraudulent activity on your account, lock it.
Lock your account
Expand the section that aligns with what you’re experiencing and follow the steps to lock your account.
Follow the suggested steps outlined below when locking your account.
Sign in to your Coinbase.com account.
Reset your password. (optional)
Upgrade your 2-step verification method. (optional)
If you can’t sign in to your account, contact our Support team to lock your account.
Option 1: Call us
Region | Language | Toll free phone number | Local phone number | Hours of operation |
USA/Canada | English | +1 (888) 908-7930 | +1 (844) 613-1499 | 24/7 |
UK | English | +44 808 168 4635 | +44 151 308 1768 | 24/7 |
Ireland | English | +1 800 200 355 | +353 1 529 5132 | 24/7 |
Germany | German | +49 800 0010726 | +49 221 68943973 | 9 AM - 6 PM CET (GMT+1), daily |
Spain/EU | English | +34 900 983 477 | N/A | 24/7 |
If you want to talk to an agent for further support after locking your account, to the best of your ability, have the following information ready:
Date of your last successful sign in and authorized action on your account
A list of any actions that weren’t authorized by you, including the amount and timing of any transactions (this information is in your bank statement(s) or email)
Information on how your passwords, email, 2-step verification codes, and/or device might have been compromised
Option 2: No local Support number, email us
If a local phone number isn’t available, email us.
Unlock your account
Review our recommendations to make your account more secure.
Access the Coinbase.com sign in page.
Enter your email address and password as usual.
Complete 2-step verification.
If you're unable to complete 2-step verification, contact our Support team for assistance.
Next, you’ll complete identity verification.
If you see an identity verification prompt: Follow the prompts to unlock your account and complete identity verification.
If you don’t see an identity verification prompt: Contact our Support team for assistance.
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