Lock or unlock your account

If your account has been compromised or you suspect fraudulent activity on your account, lock it.

Lock your account

Expand the section that aligns with what you’re experiencing and follow the steps to lock your account.

Follow the suggested steps outlined below when locking your account.

  1. Sign in to your Coinbase.com account.

  2. Reset your password. (optional)

  3. Upgrade your 2-step verification method. (optional)

  4. Lock your account.

If you can’t sign in to your account, contact our Support team to lock your account.

Option 1: Call us

Tip

If you’re traveling abroad, call the local phone number in your country of residence.

Region

Language 

Toll free phone number

Local phone number 

Hours of operation

USA/Canada

English 

+1 (888) 908-7930

+1 (844) 613-1499

24/7

UK

English 

+44 808 168 4635

+44 151 308 1768

24/7

France

French

+33 801841512 

N/A

9 AM - 6 PM CET (UTC+1), Mon-Fri

Germany 

German 

+49 800 0010726

+49 221 68943973

9 AM - 6 PM CET (UTC+1), Mon-Fri

Ireland/EU

English

+1 800 200 355

+353 1 529 5132

24/7

Spain

Spanish 

+34 900 983 477

N/A

9 AM - 6 PM CET (UTC+1), Mon-Fri

Brazil

Portuguese

0800 879 2272

(11) 2500 1572

9 AM - 6 PM BRT (UTC-3), Mon-Fri

If you want to talk to an agent for further support after locking your account, to the best of your ability, have the following information ready:

  • Date of your last successful sign in and authorized action on your account

  • A list of any actions that weren’t authorized by you, including the amount and timing of any transactions (this information is in your bank statement(s) or email)

  • Information on how your passwords, email, 2-step verification codes, and/or device might have been compromised 

Option 2: No local Support number, email us

If a local phone number isn’t available, email us.

Unlock your account

Tips:

  • You must have access to your 2-step verification method to unlock your account.

    • If you’ve lost access to your 2-step verification method, contact our Support team for assistance with unlocking your account.

  • ID verification can take 10 minutes to 48 hours -- you’ll receive a confirmation email.

  • After completing the process, you may be unable to send funds off of Coinbase for 24 hours.

  1. Review our recommendations to make your account more secure.

  2. Access the Coinbase.com sign in page.

  3. Enter your email address and password as usual.

  4. Complete 2-step verification.

  5. Next, you’ll complete identity verification.

    • If you see an identity verification prompt: Follow the prompts to unlock your account and complete identity verification.

    • If you don’t see an identity verification prompt: Contact our Support team for assistance.

  6. When you have access to your account again, we recommend updating your 2-step verification method(s) and resetting your password.


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