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My account was compromised

If you notice suspicious activity on your account, follow these steps right away:

 

  • Lock your account.
    See the details below on how to temporarily lock your account, which prevents access to your Coinbase account and restricts funds from leaving it.

  • Secure your email and devices.
    Reset your email password and check for any unfamiliar rules, filters, forwarding addresses, or recovery emails. Scan your devices with anti-virus software and ensure that your device software is updated to the latest version. This protects your accounts and devices from potential malware threats that could be used to steal your sign-in credentials to gain unauthorized access to your account(s).

Secure your account 

You can temporarily lock your account from a web browser or the Coinbase mobile app (these are the quickest methods), over the phone, or by submitting a customer support form. 

Web

To lock your account from a web browser:

  1. From your account settings, select the Security tab. 
  2. Scroll to See something unusual? at the bottom of the page and select Lock your account.
  3. Review the Are you sure? warning and select Yes, lock my account. 

Mobile app

To lock your account from the Coinbase mobile app:

  1. From the menu, tap Profile & Settings. 
  2. Scroll down to Security and tap Lock my account. 
  3. Review the Are you sure? warning and select Yes, lock my account. 

Call Coinbase Support to lock your account yourself using our automated system or to get help from a live agent. If you’re traveling abroad, call the local phone number in your country of residence.

  Toll-free phone number  Local phone number  Hours of operation
 USA/International  +1 (888) 908-7930  +1 (844) 613-1499  24/7
 UK  +44 808 168 4635  +44 151 308 1768  8 AM - 9 PM GMT, daily
 Ireland  +1 800 200 355  +353 1 529 5132  8 AM - 9 PM GMT, daily
 India  000 8000503236  +91 1171279859 24/7

 

 

To report the suspected account compromise through the Support Form:

  1. Select Coinbase. 
  2. Select Account Compromised and Unauthorized Accounts under Please select the topic you need help with.
  3. Continue to choose the most applicable topics. 
  4. Fill out the rest of the form and select Submit.
  5. Select Yes if you'd like Coinbase Support to temporarily disable your account when prompted.

 

Important: Once you've locked your account, you'll be required to complete account access steps to get back in.

Secure your email

Hackers may compromise your email to gain access to your Coinbase account or to try to block Coinbase emails from getting to you. 

  • Check if you can still sign in to your email.

    • If your email has been compromised, you'll need to contact your email provider to shut down your account or change your email password.

  • Change your email password if you still have access to the email account.

    • Turn on 2-step verification if you don’t already have it set-up.

  • If you're not receiving expected emails from us, see Troubleshooting Coinbase emails.

Secure your bank account

It's important to update the passwords on the bank account linked to your Coinbase account. If your bank account has been compromised, you'll need to contact your bank. Make sure you have 2-step verification set up and turned on for your bank account.

Secure your mobile phone

A phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target's phone number transferred to a mobile device under the attacker's control.

See this help article for information on keeping your phone safe and secure.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Coinbase account, you can report them by viewing this help article.

Contact Coinbase Support 

Fill out our Support Form to contact Coinbase Support. If you'd like Coinbase Support to temporarily disable your account, follow the steps listed above under "Deactivate your Coinbase account."

Contact your local authorities

If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report. Have the authorities contact Coinbase directly. Coinbase is committed to full cooperation in all law-enforcement investigations.

Recover your account

Once all of your accounts are secure and your passwords are updated, you'll need to get back in to your Coinbase account. 

Accessing your Coinbase account

Follow the steps listed in our Accessing my account help article to get started. 

Protect your account

Learn how best to protect your Coinbase account. 

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. See our What is 2-step verification help article to learn about the different options available and which methods we recommend. 

Account security and crypto scams

There are many precautions you can take to ensure your account is safe. Here are several help articles that detail account security and avoiding crypto scams: 

Avoiding cryptocurrency scams gives examples of many types of cryptocurrency scams and tips for avoiding them.

How can I make my account more secure? will show you the best account security tips and tricks.

What is phishing? highlights phishing scams and how to avoid them.

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