Lock or unlock your compromised account

Lock your account only if someone has gained unauthorized access to it. You can unlock it by verifying your identity.

Lock your account

  1. Sign in to your Coinbase.com account.

  2. Reset your password (highly recommended).

  3. Upgrade your 2-step verification method (highly recommended).

  4. Lock your account.

Call us

If you can’t sign in to lock your account due to fraudulent activity, call us using the local phone number in your country of residence. 

If you want to speak with an agent after locking your account, have the following ready:

  • Date of your last sign-in and authorized action

  • Details of unauthorized transactions (amount and timing)

  • How your account was compromised (e.g., stolen password or device)

Region

Language 

Toll free phone number

Local phone number 

Hours of operation

USA/Canada

English 

+1 (888) 908-7930

+1 (844) 613-1499

24/7

UK

English 

+44 808 168 4635

+44 151 308 1768

24/7

France

French

+33 801841512 

N/A

9 AM - 6 PM CET (UTC+1), Mon-Fri

Germany 

German 

+49 800 0010726

+49 221 68943973

9 AM - 6 PM CET (UTC+1), Mon-Fri

Ireland/EU

English

+1 800 200 355

+353 1 529 5132

24/7

Spain

Spanish 

+34 900 983 477

N/A

9 AM - 6 PM CET (UTC+1), Mon-Fri

Brazil

Portuguese

0800 879 2272

(11) 2500 1572

9 AM - 6 PM BRT (UTC-3), Mon-Fri

Email us

If a local phone number isn’t available, email us.

Unlock your account

Tip:

You need access to your 2-step verification method to proceed. The unlock process can’t be used to resolve account restrictions or 2-step verification access issues.

To unlock your account:

  1. Review our account security recommendations. 

  2. Go to the Coinbase.com sign in page.

  3. Enter your email address and password.

  4. Complete 2-step verification.

  5. Follow the prompts to unlock your account; identity verification may take 10 minutes to 48 hours.


When you regain access to your account, we recommend updating your 2-step verification method(s) and resetting your password if you didn’t before locking it. Additionally, you may be unable to send funds off Coinbase for 24 hours.

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