Password requirements and troubleshooting

Important

Coinbase Support will NEVER ask for your account password or 2-step verification codes.

Password Requirements

What are the password requirements on Coinbase?

  • Passwords must be at least 8 characters long and have an estimated offline crack time over 6,000 seconds. 

  • We do not enforce arbitrary restrictions on numbers, special characters, or maximum password length. 

  • Any passwords longer than 72 characters will be truncated.

How do I choose a good password?

Coinbase strongly recommends the use of password manager software, such as 1Password. A password manager can generate random, unique passwords for each website you visit. It can also automatically fill in passwords for you and can protect you against phishing attacks.

If you don't want to use a password manager:

  • Be sure to use a long, random password that is unique to your Coinbase account. 

  • Do not reuse passwords from other websites, especially your email account.

  • You can use a passphrase (a sentence or group of words), but do not choose a phrase from a book or a movie as hackers have access to sophisticated databases of such quotes.

My password is long and random, why does it have a low crack time?

We check all passwords against password dumps and leaks across the internet. It's possible that your password was found in one of these dumps. We recommend you change your password immediately if this is the case.

Read our complete Password FAQ for more information.

Password Troubleshooting

Coinbase takes precautions to safeguard against unauthorized requests for password resets, which in some cases may include prohibiting crypto sends for up to 48 hours after a password has been reset. 

To minimize the potential for restrictions, reset your password from a device and location (IP address) you’ve previously used to access Coinbase.

Reset your Password

Resetting your password when you’re signed in to your Coinbase account:

  1. From the profile icon, select Settings, then Security.

  2. From the Password section, select Change password.

  3. Enter your existing password and the new password, which will generate a 2-step verification code.

  4. Enter the verification code and select Confirm.

Forgot your password?

Reset your password with access to your email & registered phone number

  1. Visit the Coinbase Password Reset page or select Forgot password? from the login screen.

  2. Enter your email address and select Reset password.

  3. Check your inbox (and spam folder if necessary) for a password reset email from us.

  4. Select the link in the email and follow the prompts to create a new password.

Reset your password when you don’t have access to your email address but do have access to your registered phone number

  1. Visit the Coinbase Password Reset page or select Forgot password? from the login screen.

  2. Select Reset using SMS.

  3. Select Send Code. The password reset link will be delivered to your registered phone number via text message.

  4. Select the link in the text message and follow the prompts to create a new password.

Resetting your password with no access to your email address or registered phone number

If you need to reset your password and have lost access to both your account email address and registered phone number, please contact Coinbase Support.

Password-reset using a new device

In the interest of keeping your account secure, Coinbase may delay crypto sends for 24-48 hours, but you will still be able to sign in to your account.