We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

Products
Contact us
Chat help
Go to coinbase.com

Is this email really from Coinbase?

Coinbase staff will never ask you for your password, 2-factor authentication codes, or request remote access to your computer. If you are being asked to provide any of this, you can be sure the email did not originate from Coinbase.

Emails from Coinbase will always have the coinbase.com domain name at the end of them. For example  emails from support@coinbase.com, contact@coinbase.com, no-reply@coinbase.com, and any other email from the @coinbase.com domain can be trusted

We also send emails from Coinbase sub-domains. For example a message from  contact@updates.coinbase.com are valid. Note that the email address ends in .coinbase.com.

Regardless of sub-domain, we cryptographically sign all of our emails using DKIM and protect our domain against unsigned email with DMARC.

To verify the legitimacy of other channels, refer to these pages for social media and phone support.

Was this article helpful?

Can’t find what you’re looking for?

Contact us