We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

Why will my password reset require 24 hours to process?

Under certain circumstances, Coinbase will only process password reset requests from devices that have been previously authorized to access your account. In the interest of keeping your account secure, Coinbase may delay the processing of password reset requests for 24 hours if the request originates from a new device. This can only be bypassed by resetting your password from a previously verified device. 

Note: Coinbase Support is unable to expedite this waiting period.

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