Legal Removals

Overview

If you think a review is not helpful, you can downvote the review. Upvotes and downvotes allow the community to weigh in on which reviews they believe are most helpful.  

Generally, Coinbase will only remove reviews for legal reasons (for example, a violation of law or a violation of your legal rights). Potential legal grounds for removing a review include:

  • threatening violence

  • disclosing private information of an individual

  • phishing attempts

  • violating copyrights

For more information, see our content guidelines for Asset Reviews.

Report an asset review for legal reasons

If you believe a review violates the law or violates your legal rights (other than copyright), let us know. You can use this form to create a removal request. We’ll review the content and consider removing it.

For violations of your copyrights, see the instructions below.

Report copyright infringement

Coinbase respects the valid intellectual property (IP) rights of others and we expect users to do the same. Posting content that constitutes an infringement of legal rights violates our content policy and may be removed at our discretion. Coinbase complies with the Digital Millennium Copyright Act (DMCA) and we’ll respond to claims of copyright infringement using DMCA procedures.

If you’re an intellectual property owner or authorized to act on behalf of one, you 

can send a properly completed notification of claimed copyright infringement (email preferred) to our designated copyright agent at:

Coinbase Inc.

248 3rd Street, #434

Oakland, CA, 94607

Attn: Copyright Agent

Phone: 302-203-9720

Email: [email protected]

Written submissions to our copyright agent must include ALL of the following information for us to take action: 

  1. The legal first and last name of the person submitting the report. Pseudonyms are not legal names and will not be accepted.

  2. Sufficient contact information for the person submitting the report. This may be an email address, telephone number, and/or a mailing address.

  3. The legal name of the IP rights owner. If the owner is an individual, provide the legal first and last name. If the owner is a corporation, provide the full corporate name.

  4. A brief description of the protected IP, including any applicable registration numbers.

  5. A brief explanation of how the IP has been infringed.

  6. The unique Review ID assigned to the review.

  7. The following statement:  

I have a good faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law. The information in this notice is accurate, and under penalty of perjury, I as the complaining party am authorized to act on behalf of the rights owner. I understand that I shall be liable for any damages, including costs and attorneys’ fees, Coinbase incurs related to any misrepresentation that Coinbase relies on to remove or disable access to the material claimed to be infringing.

  1. A physical or electronic signature of the person submitting the report.

Please note that there are legal and financial consequences for submitting fraudulent or bad faith infringement reports. Before submitting your report, make sure you: (1) are the lawful rights owner or are legally authorized to act on behalf of the lawful rights owner, and (2) have a good faith belief that the content is infringing.

If you are subject to multiple claimed IP infringement reports resulting in your content being removed, your account may be disabled under our repeat infringer policy. 

For more information, see the Report claimed copyright infringement FAQs below.

Report claimed copyright infringement FAQs 

What happens after I submit a notice of copyright  infringement?

For copyright issues we comply with the Digital Millennium Copyright Act (DMCA) and we’ll respond to claims of copyright infringement using DMCA procedures. If we remove the reported content, we will use reasonable efforts to notify the author of the review and they will have an opportunity to send a counter-notice to us explaining why they think their content was removed in error. If the review author submits a properly completed counter-notice in response to a notice of claimed copyright infringement, we will send you a copy. We may restore the review if, after receiving the counter-notice, you do not file a court action against the review author and inform us of the court action.

How do I submit a DMCA counter-notice? 

You can send your counter-notice to us at [email protected]. The counter-notice must include ALL of the following information to be considered: 

  1. The legal first and last name of the person submitting the counter-notice. Pseudonyms are not legal names and will not be accepted.

  2. The contact information of the person submitting the counter-notice for service of process including an email address, telephone number, and physical address.

  3. The unique Review ID assigned to the review.

  4. A brief reason why the person submitting the counter-notice believes the content was removed in error. For example, “I have permission from the copyright owner to use the image.”

  5. Write the following statements: 

I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located (if outside the United States, I consent to the jurisdiction of the U.S. District Court for the Northern District of California where Coinbase Technologies, Inc. is located), and I will accept service of process from the person who provided the notification of claimed IP infringement or an agent of such person. 

Under penalty of perjury, I have a good faith belief that use of the content in the manner complained of is not a copyright violation, my content was removed by mistake or misidentification, and the information in this counter-notice is accurate.

  1. A physical or electronic signature of the person submitting the counter-notice.

What happens after I submit a DMCA counter-notice - will the content be reposted? 

Once you submit a properly completed counter-notice, we will send a copy to the party that submitted the notice of claimed copyright infringement, and they will have 10 business days to send us a copy of the court action filed against you or to confirm the dispute is resolved. If we don’t receive a timely filed verification of the court action, we may repost the content at issue. If we repost the content, we’ll remove the complaint from your Coinbase account record. 

What happens if a notice of claimed IP infringement (or counter-notice) is submitted in bad faith (e.g. known to be false/fraudulent)? 

There are legal and financial consequences for submitting a fraudulent or bad faith notice of claimed IP infringement or counter-notice. You can be sued and held liable for damages caused by filing a false claim or counter-notice.

What happens if multiple IP infringement claims are submitted against me?

Coinbase’s Repeat Infringer policy is to disable a user account in circumstances where the user has numerous IP infringement complaints on their account record and has been deemed a repeat infringer.

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