Can’t buy crypto or fund your account

If you’re unable to buy crypto or deposit cash, check these potential causes and solutions: 


Issue

Solution

You’ve received a notification that your identity verification is incomplete.

Follow the prompts and complete all identity verification steps.

Coinbase may temporarily lock accounts to investigate suspicious activity.

Follow the instructions in the notification to resolve your account restriction.

Regulations may limit services in some areas.

To comply with local regulations, it’s possible Coinbase may limit your account based on your current location.

Your payment method may be unverified, mismatched, or limited to specific transactions.

Verify that your payment method details match your Coinbase account name. Try a different payment method if restrictions apply.

Chargebacks or disputes can lead to a negative balance, affecting your ability to trade.

Resolve any outstanding balance with Coinbase to restore trading privileges.

Bank disruptions may affect your payment method.

Contact your bank for assistance or try a different payment method.

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