We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

Why are buys and deposits disabled on my account?

Sometimes buys and deposits can be disabled if your account is not yet recognized as a trusted payment source. Coinbase uses an automated system to help us protect the community and our site from fraud.

There are two common reasons for this type of hold:

  1. If we have received a chargeback when attempting to process one of your trades, it may be preventing us from completing further orders.  If you are aware of any chargebacks or reversals that have occurred on a recent trade, please include this information when contacting us.
  2. In other cases, we may just need some additional information to confirm your ownership of the payment methods added to your account.  If you have not done so already, please make sure there is an ID document uploaded at https://www.coinbase.com/verifications/documents/new for each person who has information verified on your Coinbase account.  This will help expedite our review process.

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