If you’re unable to buy crypto or deposit cash, check these potential causes and solutions:
Issue | Solution |
---|---|
You’ve received a notification that your identity verification is incomplete. | Follow the prompts and complete all identity verification steps. |
Coinbase may temporarily lock accounts to investigate suspicious activity. | Follow the instructions in the notification to resolve your account restriction. |
Regulations may limit services in some areas. | To comply with local regulations, it’s possible Coinbase may limit your account based on your current location. |
Your payment method may be unverified, mismatched, or limited to specific transactions. | Verify that your payment method details match your Coinbase account name. Try a different payment method if restrictions apply. |
Chargebacks or disputes can lead to a negative balance, affecting your ability to trade. | Resolve any outstanding balance with Coinbase to restore trading privileges. |
Bank disruptions may affect your payment method. | Contact your bank for assistance or try a different payment method. |