Automatic return for unsupported network transactions

To avoid losing funds, always confirm that you're using the correct network. Coinbase does not have the ability to recover funds that are lost due to being sent or received using an incorrect network.

With the launch of support for multiple networks, customers will be credited for certain assets that were previously lost due to being sent when the network was unsupported. This applies to the following:

  • ETH, MATIC, or USDC previously sent on the Polygon network

  • DAI, ETH, or WBTC previously sent on the Optimism network

What to expect

If you previously sent a qualifying asset on one of the networks that's now supported:

  • You’ll be credited automatically with no action needed on your part

  • You’ll receive an email from Coinbase advising that you received funds (it will look similar to the standard Receive Confirmation email)

  • You’ll receive the standard "receive" push notification

  • You can see the details and link to the block explorer in your transaction history for the date that the transaction was initially sent (not the date it was credited to your Coinbase account)

    • Example: If you sent 1,000 USDC on the Polygon network to your Coinbase account on February 1, 2020, you’ll find the details by reviewing your transaction history for this date

  • You’ll receive the amount of crypto that was sent on the original send date, not the value that it was worth on that date

    • Example: If you sent 1,000 MATIC on the Polygon network to your Coinbase account on December 26, 2021 when the price was $2.92, the funds would've been worth ~$2,920 at that time. When we later launched Polygon network support, you would’ve received 1,000 MATIC, which would’ve been worth the value at the time it was credited to your account.