Commerce

Account FAQ

How do I reset my password?

To reset your password:

  1. Go to the reset password page

  2. Enter your email and select Reset Password. (This will send an email to your address.)

  3. Select the link in the email to open a new password page.

  4. Enter the password you want to use and select Update Password.

Once complete, then you can sign in with your new password.

I’ve lost access to my two-step verification device 

We offer two ways to reset your two-step verification if you've lost access to your device: 

Submit a one-time use recovery code, or prove ownership of your seed phrase.

If you have access to a recovery code:

  1. Enter your username and password here.

  2. Click Enter a backup code when asked to enter a two-step verification code.

  3. Enter one of your single-use codes.

If you have access to your 12-word seed phrase:

  1. Visit our recovery page.

  2. Sign in using your username and password.

  3. Enter your 12-word seed phrase to sign a message.

  4. Enter your username and password here.

  5. Follow the instructions to set up a new two-step verification device.

For security reasons, we're unable to reset your two-step verification if you're unable to recover with one of these two methods.

I never received an account confirmation or password reset email

Please check your spam folder to ensure that your account confirmation or password reset email was not accidentally mislabeled. If you're still unable to find this email, please contact us at [email protected].

How do I close my account?

To close your account, please visit your settings page and follow the instructions under the Close Account section at the bottom of the page.

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