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Commerce

Invoicing

The invoicing feature lets you easily request crypto payments from your customers. You can manage your payments, track your invoice status, and review your transaction history all in one place.

Sending an invoice

You can send an invoice through email or a self-hosted link using our tools. To create and send an invoice:

  1. On your dashboard, click Invoices

  2. Click Create an invoice.

  3. Enter your customer’s details and the amount for the invoice. 

4. Click Create Invoice

5. Select Send as an email or copy the link and send it directly to your customer.

Once your customer receives the link, they’ll be able to review the invoice details and complete payment using their Coinbase account. You’ll both receive an email notification when the payment is completed.

For more information regarding payments, please see this help page.

Where can I view all of my invoices?

You can view all of your invoices and their status on the Invoice page. To access payment details for individual invoices, select the desired invoice to view more information.

Can I cancel an invoice?

Only invoices with an Open or Viewed status can be voided. If you’d like to cancel an invoice, select that payment request from your Invoice page, click Void invoice, and follow the prompts.

Once complete, the payment window will be closed. You’ll need to create a new invoice if a payment is still needed. 

In the rare event that a payment is made as you void an invoice, the payment would still be delivered to the destination address and would be marked as delayed. When you review the delayed payment, you can mark it as Resolved to complete the transaction or select Refund payment.

The merchant is responsible for issuing a refund, and it is very important that you contact the customer to get the correct crypto address to return the funds.

For more information on refunding a customer, please visit this help page.

Where can I download my transaction history? 

Your transaction history report displays all of your crypto transactions in a single CSV file. 

To download all of your transaction history, go to Payments > select Generate CSV > select Download CSV

Once complete, you can view a detailed report of all of your transaction history. 

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