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Support FAQ

How to troubleshoot bugs and other basic issues

If you are experiencing issues like an error message, or certain items not displaying on your screen, we recommend that you first rule out the options below:

If you are experiencing this issue on a desktop computer, please:

  • Update your browser to the latest version.

  • Try reproducing the issue in incognito mode. 

  • Clear your browser's cache and restart your browser. 

  • Test if the issue still occurs on a different browser (we recommend Google Chrome). 

  • Try signing out of, then back into, Coinbase. 

  • Try using our mobile app. If the issue does not appear on mobile, that will help us isolate the issue. 

If you are experiencing this issue on the Coinbase mobile app, please:

  • Update the app to the latest version available. 

  • Update your phone software to the latest version available. 

  • Try signing out then back into the app. 

  • Force quit the app and restart it. 

  • Uninstall the app and reinstall it. 

  • Try using our website on a desktop computer. 

If the issue does not appear on mobile, that will help us isolate the issue.

If you are experiencing this issue via mobile web, a tablet, or a Windows phone:

  • Coinbase is not optimized for these platforms. Please use the desktop website or an iOS/Android smartphone. 

If you're still having trouble after this, you can contact us here with the following information, which may help us better understand what you're experiencing:

  • Platform you are using (desktop web, iOS, Android). 

  • Version of the app (if applicable). 

  • Version of your mobile device software (if applicable). 

  • A screenshot of the error message/bug (if possible). 

  • Steps taken to reproduce the bug/error. 

  • Any additional information about the issue uncovered through troubleshooting.

If none of these recommendations help to resolve your issue, please contact us here for additional support. 

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