All funds held in Coinbase Custody are stored completely offline in segregated cold storage wallets. We offer easy and efficient ways to make funds available for trading or transferring within, or outside of, Coinbase.
Deposits are always available and will display in Coinbase Custody based on blockchain confirmations. Deposit addresses are available via Custody website and API. The Custody
Client Services team is available during operating hours (Monday through Friday from 2am–6pm PT) to confirm all wallets over phone, video call, or email.
There are three phases to our withdrawal process: Initiation, Authorization, and Execution. When onboarding to Coinbase Custody, you’ll be able to customize withdrawal initiation and authorization settings.
These configurations can be updated within the Custody platform, or by reaching out to the Custody Client Services team.
Initiate withdrawal on Custody website
Complete user consensus
Complete a video authorization call
Complete a withdrawal-transaction detail form
SLA for scheduled withdrawal is under 4 hours
Withdrawal requests made during business hours (2am–5pm PST Monday through Friday) are subject to 24-hour SLA
Withdrawal requests outside of business hours are subject to a 48-hour SLA
Trading via Coinbase OTC
Coinbase’s agency-only OTC desk is available to offer pricing for trades out of Coinbase Custody
24-hour delayed settlement is available for eligible clients, enabling instant trading without bringing funds online
All trades must be confirmed by signing in to Coinbase Pro
Trading Outside of Coinbase
All Custody accounts maintain an address book where you’re able to pre-approve an unlimited number of addresses for regularly used destinations
Making funds available to trade or transfer always requires completion of the Custody withdrawal process, as defined
There are no fees to withdraw funds and no restrictions on withdrawal times
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