Account FAQ

How can I reset my password?

If you’ve forgotten your password, please visit our reset password page and follow the on-screen instructions.

I’ve lost access to my two-step verification device 

We offer two ways to reset your two-step verification if you've lost access to your device: 

Submit a one-time use recovery code, or prove ownership of your seed phrase.

If you have access to a recovery code:

  • Enter your username and password here

  • Click on the Enter a backup code option when asked to enter a two-step verification code

  • Enter one of your single-use codes

If you have access to your 12-word seed phrase:

  • Visit our recovery page 

  • Sign in using your username and password

  • Enter your 12-word seed phrase to sign a message

  • Enter your username and password here

  • Follow the instructions to set up a new two-step verification device

For security reasons, we're unable to reset your two-step verification if you're unable to recover with one of these two methods.

I never received an account confirmation or password reset email

Please check your spam folder to ensure that your account confirmation or password reset email was not accidentally mislabeled. If you're still unable to find this email, please contact us at [email protected].

How do I close my account?

To close your account, please visit your settings page and follow the instructions under the Close Account section at the bottom of the page.

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