Troubleshooting and Tips

Coinbase uses a 12 word recovery phrase called a seed. If you lose access to your recovery phrase, you will need to create a new account in order to continue using Coinbase Wallet.

Wallet Account Recovery

If you no longer have access to your Coinbase Wallet PIN

  1. Sign out of your Coinbase Wallet account through your settings
  2. Reopen your Wallet app and select I already have a wallet
  3. Select if to restore your Wallet using iCloud or your unique recovery phase.
  4. Follow thr remaining onscreen instructions

If you’re unable to sign out of the account we recommend uninstalling and reinstalling the Coinbase Wallet app

For biometric verification issues

If you recently changed the fingerprint(s) used for your device’s biometric verification, your updated credentials may no longer work with your account. Please follow the above steps to reimport your wallet.

If you need to recover access to your account:

  1. Open your  Wallet app
  2. Select I already have a Wallet then Restore with recovery phrase

Airdropped Tokens

We strongly recommend using extra caution with unexpected airdropped tokens that you’re not familiar with. Some airdropped tokens such as Kick and Minerium are frozen by their smart contract and have complex instructions for trading funds. 

For additional support with airdropped tokens you will need directly out to the token/asset issuer for any help.

Balance Updates

If you’re having issues viewing your updated balance after a recent transaction in Coinbase Wallet, you can try logging in and out of Coinbase Wallet to resolve the issue.

 

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