Wallet Account Recovery
If you no longer have access to your Coinbase Wallet PIN
- Sign out of your Coinbase Wallet account through your settings
- Reopen your Wallet app and select I already have a wallet
- Select if to restore your Wallet using iCloud or your unique recovery phase.
- Follow thr remaining onscreen instructions
If you’re unable to sign out of the account we recommend uninstalling and reinstalling the Coinbase Wallet app
For biometric verification issues
If you recently changed the fingerprint(s) used for your device’s biometric verification, your updated credentials may no longer work with your account. Please follow the above steps to reimport your wallet.
If you need to recover access to your account:
- Open your Wallet app
- Select I already have a Wallet then Restore with recovery phrase
We strongly recommend using extra caution with unexpected airdropped tokens that you’re not familiar with. Some airdropped tokens such as Kick and Minerium are frozen by their smart contract and have complex instructions for trading funds.
For additional support with airdropped tokens you will need directly out to the token/asset issuer for any help.
If you’re having issues viewing your updated balance after a recent transaction in Coinbase Wallet, you can try logging in and out of Coinbase Wallet to resolve the issue.
Was this article helpful?
Thank you for your feedback. What can we do to improve this article?
We’re glad this article was helpful.
Thank you for your feedback.
Thank you for helping us improve Coinbase.
Your feedback is appreciated.