Whoops

Please refresh the page and try again

Individuals
Businesses
Developers
Contact us
Go to prime.coinbase.com
Prime

Migrating Your Custody or Exchange Account to Prime

How do I migrate my Coinbase Custody or Coinbase Exchange account to Coinbase Prime?

You can migrate your Coinbase Custody or Coinbase Exchange to Coinbase Prime using the Institutional Onboarding Portal.

Can I use the same credentials to log in to the Institutional Onboarding Portal that I use for Coinbase Custody or Coinbase Exchange?

No, you cannot use your Coinbase Custody or Coinbase Exchange login credentials to log into the Institutional Onboarding Portal. The Institutional Onboarding Portal requires unique login credentials that are separate from other Coinbase Institutional accounts. 

If I reset my password to the Institutional Onboarding Portal, will that change my password to Coinbase Custody or Coinbase Exchange?

No, if you reset your password to the Coinbase Business Onboarding Portal, it will not change your password to Coinbase Custody or Coinbase Exchange.

How do I know what email address is associated with my Coinbase Business Onboarding Portal account?

We recently sent every eligible user an email with the subject line “[Action required] Upgrade to Coinbase Prime.” The email address that received this email is associated with the Institutional Onboarding Portal.

Who can I contact if I can’t find the email address associated with my Coinbase Business Onboarding Portal account?

If you are unable to determine the email address associated with your Institutional Onboarding account or need to change it, please contact your Account Manager or our Prime Operations team. Our team can assist with modifying the email associated with the account. 

What should I do if I’ve lost my Institutional Onboarding Portal account password?

If you have lost your Coinbase Business Onboarding Portal account password, you can reset your password by following these steps:

1. From the Coinbase Business Onboarding Portal login screen, please click the link labeled, “Forgot your Password?”

2. On the following screen, please type the email address associated with your Coinbase Business Onboarding Portal account and click the button labeled, “Reset Password.”

3. Please check the email account associated with your Coinbase Business Onboarding Portal account for an email from Coinbase with a link to reset your password.

4. Follow the link in the password reset email to reach the Coinbase Business Onboarding Portal password reset screen where you can select a new password and then click the button labeled, “Change Password.”

5. Once you have successfully changed your password, you will be directed into the Coinbase Business Onboarding Portal to complete and submit your application.

Was this article helpful?

Can’t find what you’re looking for?

Contact us