How do I get back into my account?
There are a few steps involved to get back into your Coinbase account once you've been locked out. They're similar to the steps you took when you signed up for Coinbase.
1. You'll need your Coinbase email address and password
If you don't have access to your Coinbase.com email address, view this help article for steps on getting back into your account
If you forgot your Coinbase password, check out these password reset instructions
2. Go to the Coinbase sign in page and enter your email address and password
You'll be prompted to complete 2-step verification
If you can't complete 2-step verification, please go to this troubleshooting page
Then you'll be asked to complete identity verification to ensure it's actually you trying to get back into your account
The account recovery process usually takes 48 hours to complete but can sometimes take longer. After 24 hours, you should be able to sign in to your account and complete buys and sells. After 48 hours, you should have full trading capabilities restored. For your security, sends will be disabled on your account until the full security period has passed. If you sign in before the security period is complete, you’ll receive a pop-up notification informing you that sends are temporarily disabled.
If you're having trouble verifying your ID or taking your selfie, please see the tips below:
Tips for uploading and verifying your ID
Use an up-to-date version of the Google Chrome browser
Photos of your ID can be uploaded—they don't have to be taken with a webcam
Try using your phone camera to take clear pictures of your ID
Take the picture in a well lit area (natural light works best)
Use indirect light for your ID to avoid glare
If using a webcam, try setting the ID flat on a tabletop and moving the webcam instead of moving the ID
Use a plain background for the ID
Holding the ID in your fingers can confuse the focusing lens
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
Tips for your selfie
Use an up-to-date version of the Google Chrome browser
Face the camera directly and include your shoulders to the top of your head
Have a plain wall as a background
Have indirect light and no backlight
Do not wear sunglasses or a hat
If you were wearing glasses in your ID photo, try wearing them in your selfie photo
If you weren't wearing glasses in your ID photo, try removing them for your selfie photo
Clear your browser cache, restart the browser, and try again
Wait 30 minutes between attempts
I forgot my phone number
If you forgot the phone number associated with your Coinbase account, you'll need to get in touch with Coinbase Support. Scroll to the bottom of the page and select Contact us.