Coinbase Pro

Lost email access

Security Notice

If you believe your email has been compromised and you no longer have access to the email account, please follow the steps outlined here to temporarily lock your account.

What you'll need to regain account access

If you lost access to the email address you used to create your Coinbase account, we'll need to go through a few steps to help you access your account. 

Before you start, you will need the following: 

  • The password associated with your Coinbase account

  • Access to your 2-step verification method

If you don't remember your Coinbase account password and have lost access to your email account you'll need to contact support to regain access to your account. Please note that we may ask you to submit your ID or documentation through SendSafely to regain access.

If you can log in to Coinbase with your email address and password, but don't have access to the 2FA method (SMS text or Authenticator app) on your account, follow the steps for 2-Step verification troubleshooting

Regain access to your account

First, go to the account access page and follow these steps to update your email address (you must have 2-step verification for these steps to work):

  1. Sign in using your previous email address and password

  2. Enter your 2-step verification token

  3. When prompted to verify your new device, select Try another way

  4. Select Update my email

  5. Select your ID type

  • Please note for US customers, we only accept valid state driver's licenses at this time

When will this process complete? 

The account recovery process can take 10 minutes to 48 hours to complete. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to update your email address in your account settings. 

If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps. 

Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.