Coinbase Pro

Why does a negative balance occur?

A negative balance occurs when you buy cryptocurrency or deposit money into your Coinbase Pro account, but Coinbase Pro has not received successful payment from either your bank or card issuer.

Let’s look at how this can happen:

  1. You make a transfer or purchase cryptocurrency using a bank account or debit card. Money or cryptocurrency is immediately credited to your Coinbase Pro account for this transaction

  2. Your bank reverses the deposit or purchase and the cash value of this transfer/purchase is returned to your bank or card issuer

  3. This reversal creates a negative balance on your Coinbase Pro account. This negative balance will always equal the cash value of your original transaction even if the cryptocurrency value fluctuates

​Your Coinbase Pro account will be restricted until your negative balance is resolved

How to resolve your negative balance

You can make a payment to resolve this negative balance for Coinbase Pro here

You will see a pop-up banner that lets you know a transaction was reversed and a button to Resolve. Selecting Resolve will allow you to select one of your payment methods from a drop down menu.

There are two options to consider:

  • You may select your Coinbase Pro digital wallet to make a payment. You can also transfer crypto from an external wallet to your Coinbase Pro digital wallet. If you’d like to send cryptocurrency to Coinbase, you can find your Coinbase Pro addresses here​​. You may select a linked bank account, or link a new bank account if you don’t currently have a bank account linked to Coinbase Pro.

Due to restrictions placed by most card issuers, debit cards cannot be used to resolve a negative balance on a Coinbase Pro account.

Was this article helpful?

Can’t find what you’re looking for?

Contact us