PayPal FAQ

How do I link my PayPal account?

  1. Complete all identity document verification steps and check that your country of residence is correct.

  2.  From your account Settings > click Payment Methods > Add a Payment Method.

  3. Select PayPal, and you'll be prompted to log in to PayPal.

Important:

  • If your PayPal email does not match your Coinbase email, you'll need to complete two-factor authentication on Coinbase for security purposes. 

  • Your PayPal account’s country must match your Coinbase account’s country. 

  • You can only link your PayPal account to one Coinbase account at a time.    

  • To add a different PayPal account, you must first unlink your previous one on file. 

If you’d like to change your payment method, you'll first need to unlink your PayPal account from Coinbase.

To unlink your PayPal:

Computer

  1. Go to Settings > Payment Methods > Delete.

  2. Log in to PayPal to select another payment method.  

Mobile

  1. Go to Settings > tap on PayPal account > Remove.

  2. Log in to PayPal to select another payment method.  

Can I buy cryptocurrency or add cash using PayPal?

Currently, only US customers are able to buy cryptocurrency or add US dollars using PayPal.

Use PayPal to cash out or sell

 Rolling Limits

  EUR

  GBP

 Per transaction

  7,500

  6,500

 24 hours

  20,000

  20,000

The following table lists all supported PayPal transactions by region:

 Local   Currency

  Buy

 Add   Cash

 Cash   Out*

 Sell

 EU

 EUR

 None

 None

 EUR

 None

 UK**

 EUR       GBP

 None

 None

 EUR       GBP

 None

*Cash out refers to a direct cash movement from your cash balance to an external source.

*Sell refers to an indirect cash movement from a crypto balance to cash, then to an external source.

**Cash out may not be available for all UK customers; Sell will be offered in instances where Cashout is unavailable.

Why don't I see the option to link my PayPal account?

If you don't see the option to add PayPal as a payment method, this feature is not yet available for your region. As soon as it's ready, you'll receive an email with instructions on how to link your PayPal account.

What if PayPal is declining my transaction?

PayPal may decline the transaction for reasons including, but not limited to, insufficient funds, bank errors or fraud.  If your payment was not successful, you may try again with a different funding source linked to your PayPal account (instructions are here) or choose another method of payment. You may also reach PayPal support to investigate further here.

Why do I see two transactions in my balance?

PayPal only allows cash-to-cash transfers, so the amount of your purchase was added to your Coinbase balance, then immediately used to purchase the same amount’s worth of cryptocurrency. While this happens instantaneously, our goal is to transparently display the movement of your funds.