Below are solutions for common 2-step verification issues.
SMS (text) or Security Prompt (app push notifications)
To sign in to your account, you must reverify your identity:
Sign out of your account if you’re signed in.
If you're using a browser, close all open Coinbase.com tabs.
Access the Coinbase.com account recovery page.
You must know your password to start the recovery process.
Enter your email address and password as usual.
Select Try another way and choose Recover your account.
If you see recovery options instead, select the preferred method and follow the prompts.
Select Answer security questions to upload your identity document (ID).
Write down or take a screenshot of the personal identification number (PIN) provided.
Confirm that you've saved your PIN and we'll start reverifying your identity.
When you receive the confirmation email that your identity has been verified, sign in to your Coinbase account and select Update now.
Enter your new phone number or confirm that your existing phone number is correctly entered. A new verification code will be sent to this number.
Enter the new code you received on your phone. You should be able to sign in and out of your account again.
Remove your old phone number.
To update your phone number:
Sign in to your Coinbase.com account.
Access your Security settings page.
Select 2FA settings.
Expand the Text message (SMS) section and select Add a backup phone number.
Follow the remaining prompts.
Select the star next to the new phone number and choose Set as Primary.
Remove your old phone number.
Authenticator app
To sign in to your account, you must reverify your identity:
Sign out of your account if you’re signed in.
If you're using a browser, close all open Coinbase.com tabs.
Access the Coinbase.com account recovery page.
You must know your password to start the recovery process.
Enter your email address and password as usual.
Select Try another way and choose Recover your account.
If you see recovery options instead, select the preferred method and follow the prompts.
Select Answer security questions to upload your identity document (ID).
Write down or take a screenshot of the personal identification number (PIN) provided.
Confirm that you've saved your PIN and we'll start reverifying your identity.
When you receive the confirmation email that your identity has been verified, sign in to your Coinbase account.
You may be prompted to enter your recovery PIN.
Locate your Authenticator app and choose Select.
Copy the Quick Response (QR) code and paste into your authenticator app.
You may need to add Coinbase by searching for it.
Select Next.
Name the account then select Done.
Copy the one-time code of the new authenticator app and paste it in the Coinbase app.
Select Done then choose Enable.
You should be able to sign in and out of your account again.
To update your authenticator app:
Sign in to your Coinbase.com account.
Access your Security settings page.
Select 2FA settings.
Expand the Authenticator app section and select Add a backup authenticator app.
Follow the remaining prompts.
Remove your old authenticator app.
Code/Personal Identification Number (PIN)
To sign in to your account, you must reverify your identity:
Access the Coinbase.com sign-in page.
Enter your email address and password as usual.
You must know your password to start the account recovery process.
Reverify your identity by either:
Uploading photos of your identity document (ID) and taking a selfie video, or
Submitting answers to questions about your identity.
If you don't receive a code and the 2-step verification method on your account is up to date:
Select Resend one time. Wait up to 60 minutes.
Multiple, consecutive requests can interrupt code generation and delivery.
If you don't receive a code:
Select Having trouble? Try another way.
Select the preferred method.
Reverify your identity by either:
Uploading photos of your identity document (ID) and taking a selfie video, or
Submitting answers to questions about your identity.
Security key
Remove the key from the port and insert again.
A light should appear on the key.
For a Near Field Communication (NFC) security key:
Make sure your app is up to date
Remove your phone case
Uninstall and reinstall
Close and reopen your app or browser
Clear your cache and cookies from your browser.
Check to make sure your key supports WebAuthN/Fido2 standard.
Confirm this with your key manufacturer.
If these steps are unsuccessful, follow the directions below.
To sign in to your account, you must reverify your identity:
Sign out of your account if you’re signed in.
If you're using a browser, close all open Coinbase.com tabs.
Access the Coinbase.com account recovery page.
You must know your password to start the recovery process.
Enter your email address and password as usual.
Select Try another way and choose Recover your account.
If you see recovery options instead, select the preferred method and follow the prompts.
Select Answer security questions to upload your identity document (ID).
Write down or take a screenshot of the personal identification number (PIN) provided.
Confirm that you've saved your PIN and we'll start reverifying your identity.
When you receive the confirmation email that your identity has been verified, sign in to your Coinbase account.
You may be prompted to enter your recovery PIN.
Follow the remaining prompts to add a new security key and remove the old one.
Passkey
Consider the following options when troubleshooting your passkey access:
Your passkey may be tied to a single device. Check all of the devices you use.
Make sure you have a passkey set up on all devices that use different operating systems, such as Windows laptop, Mac or Android phone.
If you lose access to a device but store your passkey on Chrome, Cloud/Microsoft/Google Cloud or a password manager, you can access it from any other device connected to the same storage method.
If you lose access to your passkey, you can still sign in to Coinbase with your email, password and 2-step verification.
You can also update your passkey within your Apple, Google or Microsoft account.
To sign in to your account, you must reverify your identity:
Sign out of your account if you’re signed in.
If you're using a browser, close all open Coinbase.com tabs.
Access the Coinbase.com account recovery page.
You must know your password to start the recovery process.
Enter your email address and password as usual.
Select Try another way and choose Recover your account.
If you see recovery options instead, select the preferred method and follow the prompts.
Select Answer security questions to upload your identity document (ID).
Write down or take a screenshot of the personal identification number (PIN) provided.
Confirm that you've saved your PIN and we'll start reverifying your identity.
When you receive the confirmation email that your identity has been verified, sign in to your Coinbase account.
You may be prompted to enter your recovery PIN.
Follow the remaining prompts to register a new Passkey.
Related articles