Non-Customer privacy FAQ

How did Coinbase receive my contact information?

Coinbase seeks to be transparent about what information we collect and how we use it.

Address Book Import is an optional feature available on the Coinbase website or mobile app in certain countries, in which Coinbase customers can upload their address book (from their device, email account, or otherwise) so that they can invite friends to join Coinbase too. This can include both contacts who may already be Coinbase customers and other contacts who are not Coinbase customers.

If a Coinbase customer chooses to use Address Book Import and uploads your contact information, Coinbase will receive your name, mobile phone number and/or your email address from them. 

How does Coinbase use my contact information?

If you are not a Coinbase customer and we receive your contact information because someone uploaded it through the Address Book Import feature, Coinbase will only use your information to (a) determine whether or not you are already a Coinbase customer and (b) enable the uploading customer to send you an invitation to join Coinbase. 

We store non-customers’ contact information temporarily in order to enable the uploading Customer to send invitations to their contacts to join Coinbase. We delete this information as soon as the uploading Customer has finished sending invitations. We may share your information with our service providers if needed to enable sending invitations.   

What if I’m a California resident?

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights in relation to their personal information, subject to limited exceptions. Any terms defined in the CCPA have the same meaning when used in this California Privacy Rights section. Below we describe the categories of personal information we collect, and how it may be disclosed, as well as a description of California residents’ rights.

Personal Information Category (collected within the past 12 months)

Sources of Personal Information and Why We Collect this Information

Disclosure of Personal Information

Contact information uploaded by Coinbase customers - name, email address, phone number

Sources of personal information: Information provided by Coinbase customers
Why we collect this information: see above

Service providers who help enable sending invitations to join Coinbase

If you are a California resident, you may have the following consumer rights. Please note that these rights are not absolute and in certain cases are subject to conditions or limitations as specified in the CCPA:

  • To the extent that your personal information has been collected by us and retained in our systems during the 12 months preceding your request that is not otherwise subject to an exception, California residents have the right to access and delete their personal information. Coinbase will not discriminate against those who exercise their rights. Specifically, if you exercise your rights, we will not deny you services, charge you different prices for services or provide you a different level or quality of services.

  • To the extent we sell your personal information to third parties, you also have the right to request that we disclose to you: (i) the categories of your personal information that we sold, and (ii) the categories of third parties to whom your personal information was sold. You have the right to direct us not to sell your personal information. Coinbase does not sell your personal information in its ordinary course of business and will never sell your personal information to third parties without your explicit consent.

Should Coinbase engage in any of the activities listed in this section, you can exercise your rights by contacting us via our Support Portal so that we may consider your request. 

If you are a California resident, you may designate an authorized agent to make a request to access or a request to delete on your behalf. 

How does Coinbase address Do Not Track Signals?

Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do Not Track" or "DNT" signals. We do not currently process or respond to "DNT" signals.