Identity Verification FAQ

Coinbase uses identity verification to comply with Know Your Customer (KYC) laws. KYC is a multi-step process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.

Identity verification is now a requirement for all Coinbase customers. New customers will need to verify their identity during sign-up. Existing customers who haven't completed this step in the past must do so to continue using Coinbase. 

Identity verification can take different forms. Customers may be asked to upload pictures of their ID, take a selfie, or record a short selfie video. Specific on-screen instructions will be provided.

You can see more at Identity verification - Expanded.

Get started with Identity Verification

To get started with verification, sign in to your Coinbase account and go to our verification page

For detailed instructions, see Verify your identity on Coinbase.

What if I don’t complete Identity Verification?

If you don’t verify your identity, your account will be restricted. Coinbase will help you in any way that we can to ensure you can verify your identity.

I’m having trouble verifying my identity 

When filling out your information, make sure that your name matches your legal name on your ID and the information you provide is free of typos. Contact us if the information entered is accurate, but you still can't pass verification. You can also see our troubleshooting tips.

What does Coinbase do with my information? 

We collect necessary information to allow our customers to use our products and services. This primarily includes data collection that is mandated by law—such as when we must comply with anti money laundering laws, or to verify your identity and protect you from potential fraudulent activity.  

Read more about Data Privacy at Coinbase here and how Coinbase uses your information here.

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