You can contact us in several ways:
Submit a request here. For the fastest resolution, please:
- Submit your request using the email address you use to sign in to Coinbase
- Choose the most relevant category and sub-category
- Provide as much detail as possible regarding your issue
We use Twitter to provide status updates regarding Coinbase products. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account.
Phone agents are available 24/7 to assist if you believe your account has been accessed without your authorization. Phone agents are also available to assist with other inquiries about Coinbase and your Coinbase account.
For security purposes, phone agents are unable to assist with account-specific inquiries such as order status, specific digital currency transactions, or your account history. If you require assistance with these types of issues, please submit an email request.
Note that Coinbase Support will never make outbound calls to customers. If you are contacted by someone that claims to be Coinbase Support, please report them by submitting an email report.
If you're not satisfied with the contact options listed above, or you'd like to submit a formal complaint, you can get in touch with the Department of Financial Services—their contact info is listed below.
The Coinbase Support phone number can be found on our email request form.
Department of Financial Services
The New York State Department of Financial Services
One State Street, New York, NY 10004-1511
+1 (212) 709-1540
Please visit https://www.dfs.ny.gov for additional information