As a regulated financial services company, we’re required to keep customer information up to date for a safe trading experience. We may ask you for documentary evidence to ensure we have the information we need to remain compliant. See below for accepted documents and requirements:
Source of Funds/Wealth | Acceptable documents |
---|---|
Employment income / business income | • Payslip issued within the last 3 months • Bank statement from last 3 months showing salary direct deposits • Tax document (e.g. W2, 1099, P60, etc.) issued within the last 12 months showing employment or business income • Letter from HR department, confirming employment and salary • Record of any draw or distribution, outside of regular salary, from any business ownership • Other document issued within the last 12 months confirming employment and salary |
Savings / investments | • Savings account statement issued within the last 3 months • Investment account statement issued within the last 3 months • Retirement account (e.g. 401k, IRA, etc.) issued within the last 3 months • Other document issued within the last 3 months confirming funds available from savings or investment |
Cryptoassets (exchange wallet) | • External exchange statement from the last 3 months showing the customer’s name and wallet address • Screenshot of external exchange account profile showing the customer’s name and the wallet address • Other document issued within the last 3 months evidencing ownership of the exchange wallet including the customer’s name and wallet address |
Cryptoassets (external / unhosted wallet) | • Screenshots of the transaction history from the customers external wallet showing the customer’s name and wallet address • Tax documents or capital gains/losses reports generated from crypto tax software (e.g. Koinly, Blockpit, etc.,) showing transactions and holdings in the external wallet as well as the customer’s name and wallet address • Screenshot of hardware wallet interface showing the customer name and wallet address • Other document or evidence confirming customer ownership of external wallet as well as the customer name and wallet address |
Crypto mining | • Mining payout statements or otherwise another document showing mining rewards which include the customer's name • Screenshots from customer profile on a monitoring website screenshots (e.g. 2Miners, Nanopool etc.) • Purchase receipts for ASICs or GPUs to corroborate initial investment and intention for crypto mining • Tax documents claiming deductions or reporting mining income • Other document or evidence confirming customer ownership of mining equipment and/or the undertaking of a mining operation |
Pension | • Pension distribution (e.g. Social Security) statement issued within the last 3 months • Bank statement from last 3 months showing pension direct deposits • Tax document (e.g. W2, 1099, P60, etc.) issued within the last 12 months showing pension income • Other document issued within the last 3 months confirming pension distributions |
Family / friends / third parties | • Record of transfer / payment (e.g. Venmo, PayPal, etc.) from family / friend / third party • Bank statement from last 3 months showing transfers or deposits from funds received from friends / family / third party • Copy of check or other monetary instrument in the recipients name from friends / family / third party • Gift letter • Other document issued within the last 3 months confirming pension distributions |
Inheritance / large gifts | • Will / Grant of probate • Trust agreement • Gift letter • Conveyance document • Other legal document showing transfer of assets as part of an inheritance or gift |
Credit / loan | • Loan agreement showing customer name and loan amount • Loan account statement showing customer name and remaining balance |
Legal or insurance settlement | • Legal or insurance settlement documents or records (including settlement amount) • Insurance statement showing any funds paid as part of an insurance payout |
Sale of Assets | • Brokerage account statement showing the sale of securities • Property or business sale records • Other document showing the sale of assets including the customer’s name, the sale amount and date |
Lottery / gambling winnings | • Gambling winning tax reporting records (e.g. IRS Form W-2G) • Other document issued by a government authority or lottery authority showing evidence of gambling or lottery winnings |
Source of Funds | Acceptable documents |
---|---|
Fiat/cash deposits (bank account, debit card, payment apps or credit card) | Bank account / debit card / payment app • Bank statement from the funding account including the customer name, account number and any other relevant identifier Credit card • Credit card statement from the funding account including the customer name, account number and any other relevant customer identifier PayPal (If using a PayPal cash balance) • PayPal transaction statement showing the customer name, PayPal email ID and any other relevant customer identifier |
Crypto deposits from external exchanges / hosted wallets | Statement from the exchange or screenshot of exchange transaction records showing the customer name and the wallet address, and any other relevant customer identifier. |
Crypto deposits from external / unhosted wallet | Wallet transaction statement, screenshot of transaction records or a file (e.g. .csv file) showing a clear outline of the external wallet inflows and outflows. This should contain the date, transaction type (deposit/withdrawal), currency, amount, and wallet address for each crypto transaction. The external wallet statement should contain some sort of identifier like the customer name or email address. |
Crypto deposits from mining | Mining payout statements or otherwise another document which confirms ownership of mining equipment. The document should contain the customer name or any other relevant customer identifier. |
Employment type | Acceptable documents |
---|---|
Employment | • Payslip issued within the last 3 months • Bank statement from the last 3 months showing salary direct deposits • Tax document (e.g. W2, 1099, P60, etc.) issued within the last 12 months showing employment or business income • Letter from HR department, confirming employment and salary • Record of any draw or distribution, outside of regular salary, from any business ownership • Other document issued within the last 12 months confirming employment and salary • Contract based employees may issue invoice indicating hours worked, pay rate, company name and corresponding bank statement showing payment |
Business ownership | • Business registration document showing customer name as owner • Tax document or filing for the business showing the customer name as owner • Shareholder register or similar document showing customer name as owner • Partnership agreement or similar document showing customer name as part owner • Regulatory filing for business showing customer name as owner • Other legal document or document otherwise filed with a government entity showing customer name as owner |
Freelancer | Type of service (if available), any other proof such as TradeOut statement, checks, account/webpage link, screenshots or contract |
Dealer / broker | Type of dealership or brokerage service, registration document, invoices |
Previously employed, now unemployed | Previous employment details such as a payslip, HR letter and other documents accepted for proof of employment |
Retired | Previous employment details such as a payslip, HR letter and other documents accepted for proof of employment or otherwise proof of pension |
NFT seller | NFT profile information or link to NFT site and business start date |