Coinbase One account protection provides coverage if someone gains unauthorized access to your account, like through a scam or phishing attack, and makes an unauthorized outbound crypto transaction (a “send”).
The program’s warranty covers the process Coinbase uses to detect unauthorized outbound crypto transactions, even if the request appears to be authenticated.
Coverage
What’s covered
Unauthorized crypto transfers from your Coinbase account by a third party (for example, due to a compromise of your personal device or a phishing attack)
What’s not covered
Transactions you authorized as a result of being deceived by a third party
Transactions made by mistake
Fraudulent activities
Note: This program does not provide insurance or reimburse many types of losses that insurance is meant to cover.
Eligibility and cancellation
The program is currently available to select members of Coinbase One who have set up a passkey or security key. If you disable it while you're a member or enable weaker 2FA such as SMS, your coverage will be reduced and your account protection will be deactivated after 14 days.
Note that other methods of 2-step verification (also known as 2-factor authentication or 2FA) aren’t accepted because they’re less secure.
Claim process
You can file a ticket here or contact us. Each case requires an investigation, so the timeframe for reimbursements varies. Once the investigation is complete, reimbursements typically occur within 5-7 business days.
Reimbursement Limits
The program has three reimbursement limits:
Per Incident: Visit Coinbase One member home to view your coverage limit.
Per User: A lifetime limit equal to twice your per-incident coverage limit.
For more information, see Coinbase One account protection disclosures.