We’re currently experiencing an increase in inquiries. There may be a delay in responses from Coinbase Support. Learn more about our commitment to a better customer experience in our latest blog post. We appreciate you bearing with us during this exciting time for the cryptoeconomy.

To view updates on site performance, please visit our Coinbase status page and Coinbase Pro status page.

Why do I have to provide extra information when I send money?

When sending funds from Coinbase to an off-site address, you may be asked "are you sending to another digital currency service or exchange?" If you are not, you can simply click "No." If you are, you must click "Yes" and specify the URL of the website of the destination digital currency service or exchange.

When sending money to external accounts we are required to gather a bit of information before processing the transaction. Coinbase is federally registered as a Money Service Business (MSB). In order to comply with federal regulations, we must know if money is sent from a Coinbase account to a financial institution, in this case a digital currency service or exchange.


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