Report unauthorized transactions
Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency. If you've recently noticed unauthorized activity from Coinbase on your bank statement, please follow the below steps immediately to report this to Coinbase.
Contact Coinbase Support
If you'd like Coinbase Support to temporarily disable your account, contact support.
Contact your local authorities
If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report. Have the authorities contact Coinbase directly. Coinbase is committed to full cooperation in all law-enforcement investigations.
To report an unauthorized transaction:
Click "I don't recognize the charge and have never heard of Coinbase"
The box will expand with some help text. We recommend you follow these tips to guard against future unauthorized transactions.
Scroll to the bottom of the page to the reporting box
4. Fill in the requested information and click the "Report This Transaction" button
How do I find the payment code?
Go to your bank account transaction history online or view your accounts paper statement
Find the unauthorized charge from Coinbase, which should look like the below example:
COINBASE.COM/BTC 8889087930 0JK873000043
The second grouping of numbers will be the 8-digit payment code you need to use to report.
You can ignore the first set of numbers beginning with "888."
Note: Your payment code will be different than the above example
Tip: This information may not be shown to you on your bank's mobile app. Try logging in to your bank account using a desktop computer, refer to your paper statement, or contact a representative of your bank to find the payment code.
How do I guard against this happening again?
Consider changing the password on your email and bank account(s), and enabling 2 factor authentication.
Never give out any passwords or personal information.
