Report an unauthorized transaction

Report unauthorized transactions on your bank or Coinbase account/statement immediately. 

Contact local authorities immediately if an unrecognized third-party has removed funds from your account. Coinbase works with authorities during their investigation.

To report unauthorized transactions:

  1. Verify the transaction isn’t from a recurring buy.

  2. Confirm it isn’t a charge reversal requiring payment to Coinbase.

  3. Make sure your account is secure.

  4. Gather transaction details from your bank account or Coinbase statement.

  5. Contact the Coinbase Support team.